The York University Psychology Clinic (YUPC) is a state-of-the art community mental health and training centre associated with the Department of Psychology in the Faculty of Health at York University. The Clinic provides a range of leading edge, effective mental health services to keep people of all ages living healthy, productive lives.The YUPC is in the forefront of effective service delivery because of its affiliation with clinical psychology at York University. Utilizing the latest knowledge on effective assessment and treatment interventions enables the provision of state-of-the-art services. In addition, when clients include a graduate trainee in their services, they benefit from the enrichment of a team-based approach with intensive supervisory input. The Clinic also provides Neuropsychology assessments, Group Programs and Continuing Education opportunities.Reporting to the Clinic Manager and under the functional director of the Director, YUPC, the Client Services Representative delivers efficient and courteous front-line service support by providing overall excellent customer service to clients and stakeholders (e.g., faculty, community-based psychologists, graduate trainees) of the York University Psychology Clinic (YUPC) and the general public. This includes responding to inquiries, booking appointments, processing payments, issuing receipts for psychological services provided within the Clinic and overall general clerical support. The Client Services Representative ensures that all patient data is recorded and accurately entered to provide up to-date information to be used for monitoring Clinic activities. In addition, the role assists with event, workshop, and seminar planning and provides clerical and administrative assistance to the Director and the Clinic Manager.
High school graduation with administrative training and basic bookkeeping.
Two (2) years recent experience in a client service environment in a clinical or educational setting or similar institution including scheduling multiple appointments and meetings, working with confidential information, preparing materials for programs and events, and providing efficient and courteous customer service. Administrative experience including bookkeeping, financial monitoring, invoicing and payment collection. Client service experience in a clinical environment a definite asset.
Demonstrated ability to be welcoming, supportive and to excel in oral and written communication with clients from diverse cultures
Ability to maintain confidentiality. exercise good judgment, tact and diplomacy and use discretion in dealing with others to elicit and explain information clearly and concisely
Effectiveness in attending accurately to figures and detailed work
Strong organizational skills to meet deadlines
Able to effectively deal with competing demands and high-volume periods
Demonstrated ability to multi-task to handle a variety of work assignments
Demonstrated ability to arrange meetings and book appointments using an electronic calendar and/or an electronic client appointment booking software
Work well independently and as a member of a team ensuring follow through and completing assignments
Excellent troubleshooting and problem-solving skills
Understanding of FIPPA regulations Technical skill(s) required:
Intermediate computerized spreadsheet and database (MS Excel and Access)
Intermediate MS Word
Intermediate use of e-mail and internet research
Demonstrated record of good attendance, punctuality, and reliability.
In order to be considered as an internal applicant, York University employees in the YUSA-1 bargaining unit must apply for jobs through the Employee Career Portal - YU Hire.
If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to apply for jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. this is referred to as the 'Posted Date' on the job the posting. This applies to YUSA-1 internal and YUSA-1 Concurrent postings. Please refer to the 'Posting Intent' on the job posting.
If not filled by an employee in the YUSA-1 bargaining unit, employees in the YUSA-2 bargaining unit who have applied within the first 5 days from the 'Posted Date' will be given preference.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.