The challenge: M365 Business Intelligence Intern
Member of our M365 Support department, reporting to the Program Director and working out in one of our modern offices, you will be responsible for developing technical tools, dashboards and reports as well as preparing data for analysis of performance indicators. You will contribute to the continuous improvement of our best practices to surpass the department’s performance and quality objectives
Your special mission:
Data entry for the following :
Restart building the internal dashboards for the management team
Agent level throughput
Performance evaluation in a more granular level
Maintain employee list, when required
Create and fix basic Power BI
Ensure everything refreshes
Make requested changes in Power BI reports
Create basic Power BI reports with the data entered manually and/or internal data
Build / Fix SharePoint forms
Review, alignment, training, etc.
Student in business administration, concentration in Business Technology Management (GTA) IT or equivalent.
Excellent oral and written communication skills in English.
Experience in data analysis and/or statistics.
Experience in technical support or in B2B customer service (an asset).
In-depth knowledge of Excel,
Knowledge of Power BI and other Microsoft 365 applications.
Knowledge of database servers and object-oriented programming: VBA, SQL (an asset)
You will love this role if:
You are detail-oriented and have a great capacity for data structuring.
You genuinely care about providing quality output.
You are result-oriented and delivery-driven.
You are organized, resourceful and trustworthy.
You are curious, want to learn and rapidly assimilate new technologies.
You can juggle multiple priorities simultaneously and concurrently.
You perform well under tight deadlines.
You can easily adapt to changes and are comfortable in an ever-changing environment.
What we offer:
Casual, pleasant and stimulating working atmosphere.
Multiple opportunities for professional development.
Your own desk, including a dual-screen computer.
The opportunity to become an expert in a revolutionary technology: The Cloud.