Being part of Access industrial means taking pride in building together something greater than ourselves. The pride of knowing that every employee truly contributes to Access' success and makes a difference.
We are currently looking for a Inside Sales Clerk.
- Receive and process customer orders (by phone, email, or through a computerized system);
- Prepare quotations, order confirmations, and sales-related documents;
- Assist internal and external sales representatives in their daily activities;
- Monitor and follow up on ongoing orders (lead times, deliveries, availability);
- Respond to customer inquiries regarding products, pricing, lead times, and order status;
- Forward complex requests to sales representatives or the appropriate departments;
- Handle basic complaints or issues and ensure proper follow-up;
- Maintain a high level of customer satisfaction;
- Create, update, and maintain customer records in the system (CRM or ERP);
- Enter orders, credits, returns, and billing adjustments as required;
- Verify the accuracy of pricing, quantities, and sales terms;
- File and archive sales documents in accordance with internal procedures;
- Collaborate with sales, logistics, billing, and customer service teams;
- Communicate relevant information to ensure smooth operations;
Participate in the continuous improvement of sales-related administrative processes.
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- High school diploma (DEP or DEC in office administration or business administration is an asset);
- Experience in administration, inside sales, or customer service (preferred);
- Experience in a distribution or manufacturing environment (an asset);
- Strong oral and written French skills (functional English is an asset depending on the environment);
- Basic knowledge of Microsoft Office Suite (Excel, Word, Outlook);
- Comfortable working with computerized systems (CRM, ERP, order management software);
- Ability to perform administrative tasks with accuracy and attention to detail;
- Strong organizational skills and attention to detail.
- Enjoy a competitive salary and recognition for your experience.
- Benefit from a group RRSP program with employer contributions.
- Access group insurance for you and your family.
- Have access to a health program, including 24/7 telemedicine.
- Work in a stimulating environment and take on exciting challenges.
Grow within a collaborative team and a supportive management.
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*Please note that Access Industrial adheres to pay equity in employment. Only candidates selected for an interview will be contacted. The masculine form is used to simplify the text.
