In 2015, Bridgepoint Active Healthcare, Circle of Care, Lunenfeld-Tanenbaum Research Institute and Mount Sinai Hospital, came together to form Sinai Health System – and leverage our collective expertise and create a system that better responds to the changing needs of our patients, families and clients. Sinai Health has a bold vision and strategy for the future: To create Canada's leading health system pushing the boundaries to realize the best health and care for complex patients.
A key enabler of this vision is Sinai Health’s People Plan – which provides an explicit commitment to our people about our commitment to creating a workplace culture and environment that is safe, caring, equitable, compassionate and accountable in order to ultimately provide optimal care to patients and their family caregivers.
To support us on our journey, Sinai Health System is looking for Four (4) Supervisors to support our Support Services Department at our Mount Sinai Hospital Campus.
This position will supervise day to day operations to ensure timely, accurate and cost effective provision of services for the specific hospital units.
PRIMARY DUTIES & RESPONSIBILITIES:
1. Human Resources Management
Supervision of staff ensuring day-to-day operations are maintained in accordance with Mount Sinai Policy and Procedures
Development and implementation of a training plan for hourly employees and ensures its successful implementation
Assists in the recruitment process and provides continuous feedback, coaching and counseling on performance and applies appropriate developmental tools to assist in the employee’s individual growth
Responsible for adherence to all employee relations programs
2. Leadership and Managerial Skills
Demonstrates and promotes Mount Sinai Hospital culture, values and management philosophy
Demonstrates a proactive and enthusiastic attitude in striving for and meeting business goals and objectives
Recognizes the need for and demonstrates good communication and listening skills with customers and employees, and promotes teamwork
Encourages staff engagement and cohesiveness fostering positive relationships
Demonstrates the ability to meet deadlines, manage projects and front-line staff, while working in a fast paced environment
Participates in daily hospital tours, liaising with Unit Administrators, Clinical and Support staff to ensure effective communication, support and follow up with any concerns
Manage and Control daily supply and labour expenses within the incumbent’s scope
Responsible for attainment of financial goals
Responsible for accuracy and timeliness of financial data and key results indicators (KRI’s).
Manage and Coordinate action plans for financial improvements
Fiscally responsible management of supplies and equipment within the department
4. Customer Satisfaction
Ensure customer satisfaction to the highest standard for both internal and external customers
Provide a patient experience focused approach to healthcare in all aspects of responsibilities
Administers required customer surveys (and other feedback vehicles) and responds in a timely and effective manner
Ensures that all employees demonstrate a service orientation toward customers
Ensure timely follow up to customer concerns and action sustainable solutions
5. Program Quality and Standards
Ensures compliance with all Mount Sinai Hospital standards and Health regulatory agencies
Management of the Mount Sinai Hospital Infection Control Process for Support Services
Management of the Mount Sinai Hospital Quality Management Process
Conducts service quality audits and inspections to ensure consistent standards amongst Support Services Staff
Ensures best practices and effective use of tools, equipment and resources
Leading Quality Improvements initiatives with front-line staff by reviewing job routines and improving patient outcomes
Compiles and analyzes statistics and key metrics to benchmark department goals
Monitors and analyzes the performance of Support Services SOPs and processes to provide reports to appropriate leads
Support the Housekeeping, Transportation, Linen, and Mail teams to provide the highest level of service
6. Health and Safety
Performs the position according to safe work practices, following instructions and using equipment provided
Actively participates in Health and Safety program by undergoing safety training/education, and submitting suggestions and recommendations to the Health and Safety committee
Ensures that all required equipment and protective devices are used in the prescribed manner (includes personal use)
Responsible for conveying policies and procedures to staff to familiarize them with Health and Safety responsibilities, safe work procedures
All incidents/accidents/hazardous conditions are investigated promptly, reports completed on time and submitted as required, and corrective actions taken.
Ensures employees participate in workplace Health and Safety training/education.
College Diploma from an accredited educational institution. Bachelor Degree Preferred.
Three (3) years of Operations experience at the Supervisory level. Experience in a unionized environment is an asset
Applicants with recent and related training and experience may be considered
Previous experience within support service environment, healthcare preferred
Demonstrated ability to manage the scheduling, training and performance management of staff
Demonstrated oral and written communication skills and excellent interpersonal skills
Ability to analyze and interpret financial data
Planning, organizing and effective time management skills
Strong problem solving & data analytic skills; detailed orientated
A high degree of professionalism along with personal and professional integrity
Strong service orientation & ability to work effectively under pressure and meet established goals
Ability to anticipate and solve problems
Thorough knowledge of environmental legislation OH&S Standards infection control guidelines & WHMIS
Knowledge of PIDAC cleaning standards
Membership with the OHHA (preferred)
Environmental Services Leadership Program and/or Professional Development courses, PHH certified with the OHHA
Demonstrated satisfactory work performance and attendance record