PT Banquet Supervisor-GCT

Great Canadian
Etobicoke, ON

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Job details

Part-time
2 days ago

Skills

WHMIS Certification
Customer relationship building
Inventory management
Food service staff training and mentoring
Coaching
Workplace safety policies
Complaint handling
Client relationship development
Supervising experience
Team management
Client services
Hospitality Management
Customer service orientation
Occupational Health and Safety (OHS) regulations
Organizational skills
Payroll
Training & development
On-the-job coaching
Guest issue resolution
Communication skills
Client interaction
Team coordination
Time management
Smart Serve
Performance evaluation

Full job description

Position Summary

Reporting to the F&B Manager (Outlet), the Banquet Supervisor is responsible for assisting in the overall success of the Banquet Department by executing strategies for service goals and by employing leadership and management skills effectively in accordance with all applicable policies, procedures, rules, regulations and standards.

Key Responsibilities:

Review all written communications (BEO’s room/station assignments, room set ups, etc.). Adjust accordingly and communicate all changes with the Banquet Department
Check all room setups prior to each event. Meet with the Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen
Check all staffing needs for upcoming events including assignment of tasks and duties to appropriate employees
Maintain a strong client relationship and ensure that all banquet specifications are met, including the handling of client concerns and complaints promptly and respectfully
Conduct pre-function briefings to ensure grooming standards of team members are met and inform staff of specific needs for buffet and receptions.
Provide training to new and existing employees and development opportunities to staff
Lead and direct participation in event execution to ensure seamless service delivery
Allocate stations, team partners for staff, and review banquet event orders
Provide daily support and guidance to fellow banquet team members as well as monitor job performance. This includes performance evaluation and coaching to employees, including monitoring of attendance and attendance management program for employees
Maintain payroll systems including authorizing shifts, calculating bi-weekly time sheets, monitoring attendance and attendance management program for employees
Maintain a high level of service
Assist with inventory management. Complete daily reports and documents as required
Report all maintenance, repair or housekeeping concerns to the appropriate department immediately. Maintain a safe environment for all employees and report any health and safety contraventions to the Banquet Manager immediately
Ensure compliance with company’s health and safety policies and adherence to the Occupational Health and Safety Act
Performing other duties as required

Education and Qualification Requirements:

Post-Secondary Food Service and Hospitality Education diploma preferred
Proven knowledge of food & wine
Minimum 1 year previous Supervisory/Managerial experience
Must have recognized Provincial training in Smart Serve and Responsible Alcohol Management
Hotel, Restaurant or Food Service and Hospitality education or specific training in
WHMIS Certified
Food Safety Training
Customer Service oriented background, excellent people skills, and diversity
Fully knowledgeable and maintain complete knowledge and comply with AGCO, OLG, LLBO rules and regulations, GCE policies and Collective Agreement
Ability to work independently under pressure in a fast-paced work environment
Ability to prioritize and possess excellent time management and organizational skills
Able to maintain a positive working relationship with fellow employees and management as part of a team
Effective leadership, oral and written communication skills
Competence and professionalism
Excellent customer service skills to maintain good rapport with customers and employees
Ability to perform tasks and duties effectively and safely within prescribed time limits

Work Environment Considerations

Hours of work will vary in accordance with business and operational demands. You agree to work any shift during any day of the week.

Minimum Rate (CAD $) | Minimum Salary (CAD $)
25.25
Job Rate (CAD $) | Midpoint Salary (CAD $)
29.30
Maximum Rate (CAD $) | Maximum Salary (CAD $)
29.30 Existing Vacancy: Yes

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