SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.
Reporting to the Associate Store Manager of Sales, the Associate Personal Stylist is responsible for shaping exceptional walkin-based shopping experiences for our clientele. These experiences act as the foundation for the Associate Personal Stylist to cultivate meaningful client relationships, granting them the ability to act as a trusted advisor, both in-store and online, to deliver best-in-class customer experiences. Through their willingness and excitement to engage with clients, the Associate Personal Stylist will contribute to the team culture and foster creative exploration of the SSENSE space and product catalogue. The candidate will foster a positive work environment that embraces SSENSE brand values and achieves key company objectives
Sales performance - 30%
Achieve visitor-model sales targets, KPIs and sell through for all in-store activations by ensuring excellent level of customer experience in line with SSENSE Montreal brand strategy.
Act as a positive brand ambassador; develop and continuously elevate your quality of styling through product knowledge, adaptable styling and seamless execution.
Customer experience - 40%
Create and execute personalized and unique styling experiences through providing exceptional customer visits.
Cultivate genuine and loyal client relationships through client database management and engagement before, during and following client visits.
Assist with client issues for resolutions and win-win solutions that enhance customer experiences
Offer seamless communication and follow-through on client requests to drive the ultimate experience
Assist when necessary with appointment model operational activities, taking ownership to meet the promise to customers.
Operations - 20%
Ensure the point of sale experience is accurate and efficient, leveraging SSENSE Systems and technology as necessary.
Support with Brand launches, capsule collections & in-store activations
Support loss prevention in all areas of physical security, inventory management and transaction accuracy.
Ensure compliance of store operations, health and safety, maintenance and company policies.
Maintain current visual direction through communicating and ensuring highest standards of visual presentation.
Team leadership - 10%
Participate in building and developing best-in-class, client-centric teams
Drive collaboration between the selling roles and support roles
A minimum of 1 year previous experience in luxury retail, hospitality or customer service
College or University degree in Fashion, Business, Management, or a related field is preferred
Experience with operating a POS system
Excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information
Ability to lift heavy boxes (15kg)
Excellent written and verbal communication skills in both English and French
Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness
Hours/days of work can be varied due to the demands of the business
Exceptional interpersonal skills with a natural ability to build relationships with clients
Detail-oriented with strong time management and organizational skills
Team player with solid interpersonal skills
Customer-oriented with strong problem solving skills
Ability to work in a fast-paced environment, while delivering high level of customer service
Demonstrate a high degree of maturity and integrity.
Highly competent with technology and mobile applications.