Service Technician
Tetra Pak
Toronto, ON
Help our customers in the Food & Beverage industries to solve problems and improve their production lines.

Tetra Pak has multiple openings for experienced Service Engineers to fill rewarding and challenging roles that allows freedom with accountability while working directly with our Field Service Operations (FSO) team and customers. The role will include long term and short-term assignments, and last-minute service calls on all Tetra Pak equipment and components.

The FSO team delivers support to our internal team and customers by providing on-site support for Tetra Pak Equipment in our customers' production facilities. We are looking for customer-focused Service Engineers who can travel up to 90% of the time. You will also have a dedication to quality and health and safety.

Main Responsibilities

  • Travel to customer sites to:
o Conduct preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations
o Execute installation tasks, including the assembly of complete batching and processing systems
o Execute installation of relevant rebuilding/upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations
  • Execute timely reporting of all discovered Technical Issues according to the QTIM processes
  • Inform relevant Tetra Pak staff about ongoing service activities as well as of any issues affecting the customer or the quality of Tetra Pak service. Inform about any business opportunity discovered at the customer through the relevant channels
  • Act as an ambassador for Tetra Pak at all times, ensuring and promoting good working relationships with the customer and that TP’s reputation is sustained
  • Execute and complete all relevant reports in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done
  • Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements. Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues
  • Conduct on-site/off-site Operator and Mechanical training for internal Tetra Pak and customer personnel
  • Independently document and redline PLC Code, maintain Issue resolution database
  • Perform troubleshooting and fault-finding services onsite and by phone
  • Install set-up and support through remote support when off-site
  • Regular time entry, service reporting and e-mail correspondence
  • Emergency phone support and on-demand service for the 24hr. support line on a rotational basis
  • Obtain and maintain key certifications on key components and modules
  • Timely submittal of all travel and expenses for reimbursement with attention to detail, timeliness and accuracy.

  • Technical Degree or Certification in an Engineering or related discipline or equivalent skills and experience
  • Some experience in manufacturing equipment installation, controls/automation, maintenance and/or service work is preferred
  • Some understanding of automation systems such as Allen Bradley frequency drives, Profibus, Siemens PLC programming software, Rockwell RSLogix 5, 500, 5000 PLC programming software, Intouch (WonderWare), Device Net, ABB, Danfoss frequency drives or similar is preferred
  • You should also have:
o Strong mechanical aptitude
o Ability to handle multiple stakeholders with a customer focused mindset
o A commitment to a strong quality culture
o A commitment to a strong health and safety culture
o A fluent level of writing and speaking English, French language fluency in addition to English is preferred
o A valid driver’s license
  • The role requires residency within 60 miles of a major metro airport
  • Ability to travel up to and about 90% of the time.
Please submit your application at as soon as possible and before September 30,2019

Requisition ID: 56347