Job Description: Dining Room Server
Department: Food & Beverage – Ostin’s Restaurant
Reports to: Food & Beverage Management Team
Location: Parkway Social & Ostin’s Restaurant
Employment Type: Part-time
Position Summary:
At Ostin’s Restaurant, we are passionate about creating elevated yet approachable dining experiences. As a Server, you are the face of our restaurant and play a key role for providing attentive service, expert menu knowledge, and a warm, professional presence. Whether during a casual daytime lunch or a bustling evening service, Servers at Ostin’s uphold our reputation for quality, consistency, and hospitality excellence.
Key Responsibilities:
- Provide exceptional food and beverage service in a premium casual dining environment
- Greet guests promptly and guide them through menu offerings, specials, and beverage pairings
- Accurately take and deliver food and beverage orders in a timely manner
- Monitor guest satisfaction throughout the dining experience and respond proactively to requests or concerns
- Collaborate closely with kitchen and bar teams to ensure seamless service flow
- Maintain cleanliness and organization of tables, dining areas, and service stations
- Process payments accurately and efficiently
- Uphold Ostin’s standards of service, presentation, and professionalism at all times
- Support fellow team members to ensure smooth and efficient restaurant operations
Qualifications:
- Minimum 2 years of experience in a high-volume or upscale casual dining restaurant
- Smart Serve Certification required
- Excellent communication and interpersonal skills
- Strong guest service and problem-solving abilities
- Ability to multitask and remain composed in a fast-paced environment
- Flexible availability including: days, evenings, weekends, holidays
- Team-oriented with a positive attitude and commitment to guest satisfaction
Preferred Skills:
- Experience in premium casual or fine dining environments
- Strong food, wine, and beverage knowledge
- Ability to handle guest concerns professionally and confidently
- Detail-oriented with a polished and professional appearance
Physical Requirements:
- Ability to stand and walk for extended periods
- Capable of lifting and carrying trays and supplies (up to 25lbs)
- Ability to perform repetitive tasks such as setting and clearing tables
What We Offer:
- A supportive and professional team environment within Heart of Niagara Hotels
- Opportunities for growth and development within Food & Beverage
- Dining discounts and hotel discounts within the Heart of Niagara portfolio
Notes:
- This position is part-time
- Scheduling is based on occupancy/business needs
- Must have a minimum of 3 days availability
Accessibility Accommodation Notice:
Heart of Niagara Hotels is committed to fostering an inclusive and accessible work environment. We are an equal opportunity employer and welcome applications from all qualified individuals. Accommodation is available upon request throughout the recruitment, selection, and employment process for applicants with disabilities. If you require accommodation, please contact Human Resources to make appropriate arrangements.
