Job Title: Customer Service Representative/Sales Support
We are looking for a customer service representative/Sales Support who will be responsible for handling day-to-day duties such as answering phones, emails, and support a growing children’s toy manufacture. This person should possess strong multitasking skills and be an effective team player. They should be able to implement strong de-escalation skills, demonstrate problem solving, and even tempered. The perfect candidate has a proactive and can-do attitude, who can deliver excellent customer service/Sales Support in a fast-paced environment.
Customer Service Duties
- Answer multiline telephone system as primary point of contact for office
- Respond to customer service inquires for retail stores and end consumers by email, telephone and online chat support
- Document damages and defectives from initial inquiry to final solution for retail stores and end consumers
- Online website customer support for returns, order updates
- Support retail stores with back order, invoice and shipping update requests
- Collect payment information for order processing from retail customer services
- Tabulate and consolidate monthly and yearly reports for damages, defectives and credits
- Prepare and document credit for damages and defectives for retail stores
- Issue return to warehouse labels for UPS and or FedEx
- Manage and order office supplies
- Review and Maintain replacement parts inventory
Sales Support Duties
- Maintain vendor sites inventory and product updates
- Assist in completion of vendor and product set up forms
- Assist retail stores with new orders and existing order updates by phone and email
- Respond to retail and sales rep inquires for sales programs
- Assist as needed with trade show preparation
- Prepare and update sales reports as needed
EDUCATION and/or EXPERIENCE
Education: High School Diploma
Experience: Minimum 1 year in office experience
SPECIFIC REQUIREMENTS
Skills:
- Customer Service Experience
- Strong Time Management Skills
- Strong Verbal and Written English
- Intermediate Microsoft Office – Word / Excel
- Ability to use the Internet and e-mail
- Ability to manage and complete multiple tasks
Job Types: Full-time, Permanent
Hour Rate: $19.00-$21.00 per hour
Pay: $39,520.00-$43,680.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
