Volvo Cars Mississauga has been a trusted name in the automotive community since 1957. Privately owned and operated by the McMillan family, we are committed to maintaining a welcoming, community-oriented environment. Our long-standing "Volvo for Life" team members are the heart of our friendly and professional workplace. As we expand our service department to include a new line of hybrid and electric vehicles, we're excited to welcome an experienced Automotive Service Advisor to our dynamic team.
Role Overview:
We are seeking a dedicated and passionate Automotive Service Advisor to join our growing Volvo Cars service team. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.
What We Offer:
- State-of-the-Art Facility: Volvo Cars Mississauga was recently renovated to the latest generation of the Volvo Retail Experience. Featuring an air conditioned and heated environment with a dedicated desk and computer.
- Competitive Compensation: We provide a comprehensive benefits package, including competitive pay plans, prescription medication coverage, and dental benefits, to ensure your well-being and satisfaction.
- Monday to Friday 7:15 am-5:30 pm *no weekends*
Responsibilities
- Scheduling service appointments
- Opening work orders and describing clearly and accurately the specific customer problems and needs
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
- Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
- Keeping customer informed of the repair progress and communicating the need for additional work when needed
- Explaining warranty policies and factory-recommended maintenance schedules to customer
- Staying up to date on technical and performance information on all vehicles serviced by the dealership
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner
Qualifications
- Minimum 1-year related customer service experience
- Post-Secondary diploma or equivalent related experience
- Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
- Basic mechanical and automotive product knowledge
- Ability to communicate technical information in a manner that customers understand
- Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
- Highly effective listening, communication and customer service skills
- Thrives in a fast paced environment, working well under pressure
- Excellent organization and multi-tasking abilities. Detail oriented
- Team player but also able to work independently
- G class driver’s license with a clean driver’s abstract report
About Volvo Cars:
Since 1927, Volvo has been synonymous with innovation and safety, earning a reputation as one of the most respected car brands worldwide. Our mission is to make life easier, better, and safer for everyone, reflecting our commitment to people and the planet.
Job Types: Full-time, Permanent
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Experience:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
