At Intact, insurance is not about things. It’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.
As Canada’s largest provider of property and casualty insurance, we’re not only leading our industry, but we’re redefining what it means to work for it. As a recognized top employer, we’re committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.
We’re looking for a Claims Manager to join our growing Claims Auto team!
As Claims Manager Auto, your work will have a big impact in the Claims Service Centre, as you’ll be managing the day-to-day operations of the Auto Physical Damage Claims Units to achieve essential business goals and meet customer service expectations.
Here are a few ways you'll make a difference:
Proactively manage workflow and resources of our Claims Service Centre to achieve regional goals and exceed customer expectations. Handle escalated client and broker calls when necessary.
Participate in the development and implementation of business plans and manage day-to-day operations to achieve key business goals
Assist the Director to develop policies, strategies, budgets, and long term and short-term plans to facilitate ongoing work, process improvement, customer relations and other functions
Monitor financial performance and productivity and report monthly to appropriate stakeholders on progress towards specific goals and objectives
Develop, recommend, and implement strategies for loss containment; increased salvage and subrogation returns to improve region’s loss ratios; and process & technology improvements
Provide effective leadership by motivating staff, coaching and mentoring their teams, performance management, continuous learning and career development for managers and other staff. Also responsible for hiring and executing on performance management plans.
Act in a consultative and advisory capacity on claim matters such as: policy interpretation and settlement negotiation to help resolve claims related issues.
Maintain a respectful and productive business relationship with vendors, service providers, other COEs and internal client groups
College diploma or university degree preferred
Completed or are working toward a Chartered Insurance Professional (CIP) designation
A minimum of two years in a management function
Excellent communication and interpersonal skills with all levels of staff, internal and external customers.
Experience in coaching and developing staff
Proficiency in a variety of PC software
Proven leadership skills
Excellent customer service skills
Demonstrated ability to lead by example through Intact’s Leadership Success Factors
Positive attitude while adapting to changing priorities and taking ownership of work
Self-starter with a sense of urgency and the ability to work independently under minimal supervision
Demonstrated knowledge of Auto Physical Damage line of business
Here are a few reasons why others have joined our team:
An award-winning, inspiring workplace that supports its people and recognizes great work
Stimulating, challenging projects and development opportunities to help you grow your skills and career
Flexibility in how and where you work
A comprehensive financial rewards program that recognizes your success
An extensive, flexible benefits package
An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
A casual ‘dress for your day’ culture that encourages you to be yourself
A $350 annual wellness account that promotes an active lifestyle
We are an Equal Opportunity Employer
At Intact, our values guide everything that we do. We celebrate our differences and appreciate our similarities. That’s why we are committed to building an inclusive and inspiring environment for all employees. If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.
As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.
For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.
Eligibility to Work in Canada
It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.
This posting closes on July 8, 2020 at 11:59PM.