Clinical Manager Job Posting
Purpose of the Position:
Reporting to the Executive Director, the Clinical Manager will contribute to the management of the organization by providing strong operational and professional leadership to the interdisciplinary staff at the Inner City Family Health Team’s main site as well as partnering sites.
ROLES AND RESPONSIBILITIES:
· Oversees and directs the daily operations of the FHT and partnership programs, in accordance with established legislation and operational policies, providing leadership to multidisciplinary teams of healthcare professionals and staff.
· Works with ICHA (physician partner) clinical management team, Physicians, and FHT clinical and administrative staff to ensure operational efficiency and effectiveness in delivering collaborative care at partnering sites.
· Monitors clinic operations and updates the Executive Directive on all aspects of daily operations as needed in a timely manner.
· In collaboration with ED manages human resource issues.
· Participates in and supports the recruitment, orientation, professional development, performance management, and deployment of staff.
· Ensures adherence to established program budgets.
· Liaises and collaborates with internal and external professionals, stakeholders and community partners support programs and initiatives and ensures services are aligned and integrated across and within FHT partnering sites.
· Leads and supports the development of health promotion and chronic disease management programs and services in collaboration with other multidisciplinary team members.
· Works collaboratively with the QIDSS and FHT team to prepare and implement quality improvement plans.
· Maintains current knowledge of Primary Health Care priorities as they intersect with MOH and OHTs and ensures that all programs and services are aligned with these priorities.
· Supports the accomplishment of the FHT strategic and operational plans that achieve high impact and significant improvements in organizational performance and system integration.
· Participates in and/or chairs committees as needed. Quality Improvement, Health & Safety, Incident Committees, others as needed.
· Supports the Administrative Coordinator in Payroll and benefits administration
· Directly manages the Administrative Team; supports the Executive Director in managing the Allied Health Team
· Ensures the overall coordination and utilization of physical and human resources (space, equipment, provider scheduling) including supporting student placements.
· Evaluates the quality of patient care and makes recommendations for improvement.
· Acts a clinical resource for all staff
· Assists in problems solving and issues management with staff, physicians, patients, visitors, families, and community service providers, ensuring positive relationships are built.
· Investigates and completes follow-up including appropriate communication of incidents as required. Leads or co-leads the Incident Report Committee meetings.
· Possess overall knowledge of Family Health Team activity and client care issues.
· Develops and oversees clinical risk management plans.
· Coordinate or provide profession-specific clinical support.
· Ensure that patients flow through the clinic efficiently and effectively; managing demand and capacity.
· Leads monthly individual meetings with each staff; leads regular meetings between various discipline groups (i.e. nurses and physicians, admin and all staff etc.).
· Oversees the development and updating of Medical Directives, ensuring all directives are up-to-date and valid.
· Develops procedures regarding the operations of the clinic, including overseeing the administrative processes.
· Develops and updates organizational policy and procedures; supports the Executive Director in developing policy documents.
· Attends networking meetings focused on operational issues.
· Coordinates care and is the main point of contact for partnering clinic sites, including Seaton House, Scarborough Village Residence, and other partnering sites.
· Responsible for completing the annual Quality Improvement Plan; lead this initiative through maintaining records, working with the QIDSS to prepare reports based and obtain service delivery stats, and develops and disseminate an annual patient satisfaction survey.
· Provides direction and support for clinical and administrative staff to achieve goals and objectives.
· Serves as a resource person for clinical staff and other related professional staff in the provision of patient care.
· Participates and contributes to self-directed learning to ensure relevant professional practice.
· Contributes to the establishment and maintenance of relevant and accountable human resource policies and procedures and their consistent application.
· Liaises with the Occupational Health & Safety team regarding policies and procedures.
· Oversees medical supply ordering.
· Coordinates annual staff performance evaluations, assess staff development needs, and ensures improvement in performance in areas of concern.
· Supports a culture of practice development through training and research.
· Promotes and supports partnerships.
· Facilitates effective communication between staff of all disciplines.
- Regulated Health Professional with a minimum of a Baccalaureate, preferably at a Masters level; or equivalent experience and is registered in good standing with their regulatory college.
- Knowledge and experience of allied health professionals’ practices
- Knowledge and experience of clinical practice in a multi-disciplinary setting
- Knowledge and experience of training and supervision within an interdisciplinary team structure
- Minimum 2 years management experience
- Proven experience as a clinical resource/expert for medical, nursing, and allied health staff with a minimum of 2 years of clinical experience working with inner city clients in a community and/or primary care setting;
- Prior experience and knowledge of electronic medical record (EMR) application and management;
- An understanding of team-building, organizational, management and program development in a clinical setting. (Particularly in the areas of mental health, diabetes, adult health, overall chronic disease management and care of marginalized populations, including homeless individuals);
- Demonstrated experience and commitment to serving clients of inner city communities.
- Ability to work collaboratively in an interdisciplinary team
- Ability to work with quality improvement methods including data collection and evaluation
- Is a self-starter, with proven problem solving and critical thinking abilities, managing effectively in a dynamic, changing environment;
- Has proven success with inspiring teams and the ability to mentor, coach and facilitate positive change and innovation;
- Organizes self and others to manage competing priorities and balance multiple, disparate tasks;
- Sets high professional standards, and a commitment to continuous education, professional development and learning with a multi-disciplinary health team.
- Knowledge and proficiency in current, evidenced-based methods and practices in health care delivery.
- Strong leadership, organization, research, evaluation, time management and interpersonal skills;
- Excellent verbal and written communication skills;
- Proficiency in the use of the computer hardware and software, particularly in Microsoft Word, Excel, Outlook;
- Knowledge and experience in the application of electronic medical records (EMR); A sound understanding of and commitment to the Social Determinants of Health, and the ability to bring together individual efforts of an interdisciplinary team to contribute to comprehensive health care.
- Other duties as required by the organization.
Allied Health Professionals and Administrative staff; FHT Physicians and Physicians associated with the Inner City Health Associates (ICHA); Contracted Professional and Administrative Staff; Board Members; Clients and Families.
Ministry of Health & Long-Term Care; Ontario Health Teams, Local Health Integration Network; Community Health and Social Services Agencies; Non-Government Organizations; Professional Associations; Peers, Other FHT professionals, Quality Improvement Program (QIP), College of Nurses of Ontario or other Regulated College; Seaton House staff and other health professionals working at Seaton House, City of Toronto Management
The work environment includes working at Seaton House and at the Inner City Family Health Team. Personal office space may or may not be shared.
It is the policy of the FHT that no employee will smoke on the premises and that no one is exposed to second-hand smoke.
Moderate: The position requires minimal physical effort, and the workday comprises roughly of equal amounts of standing and sitting, with frequent position changes. This position may involve routine exposure to persons with contagious or infectious illnesses and requires constant attention to infection control procedure.
The Clinical Manager must be able to make decisions based on the best information and evidence that is available. The position may involve occasional exposure to highly emotional individuals.
Travel is required between sites and organizations in the community, and from time to time to other cities or jurisdictions. Travel related to the fulfillment of this position will be reimbursed.
Eligible for HOOPP Pension and full benefits after successfully completing probationary period.
Job posted: Tuesday, October 12, 2021
Deadline to Apply: Friday, November 5, 2021
To apply please upload a cover letter and resume by Friday, November 5, 2021
or by mail to
CM Hiring Committee
69 Queen Street East, 4th Floor
Toronto, ON M5C 1R8
We thank applicants for their interest however we will only be contacting those selected for interview.
We encourage Women, Indigenous people, visible minorities, and people with disabilities to identify this information in their application as we are actively attempting to address employment barriers for these groups.
Application deadline: 2021-11-05
Job Types: Full-time, Permanent
Salary: $90,000.00-$93,000.00 per year
- Company pension
- Dental care
- Extended health care
- Vision care
- management: 3 years (preferred)