Customer Care Administrator
Mattamy Homes
Vaughan, ON
Location:
Vaughan, Ontario

Department:
Employment Type:
Customer Care, GTA Division

Full-Time

Reports to:
Customer Care Manager

Who We Are

Mattamy Homes is the largest privately owned homebuilder in North America, with a 40-year history of operations across the United States and Canada. Every year, Mattamy helps more than 7,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area, as well as in Ottawa, Calgary and Edmonton.

What We Offer

The Customer Care Administrator works directly with the Customer Care Department to ensure The Best Homeowner Experience is delivered at each opportunity, from post-purchase through to post-warranty periods. The successful candidate will perform daily administrative tasks while also acting as a liaison to direct homeowner inquiries and concerns to the appropriate internal individuals/departments and/or outside agencies.

Responsibilities

Keep homeowners informed on the status of their home by completing weekly TouchPoints via Microsoft Word Mail Merge.
Prepare and distribute construction notices to homeowners.
Process amendments, critical dates, and deposit confirmation letters.
Document and save all correspondence and notices sent to homeowners in electronic purchaser files.
Prepare the Short-Term Delay with Compensation Report on a weekly basis and issue notices.
Create cheque requisitions, follow-up with internal departments for processing, and send via registered mail.
Coordinate and schedule daily Pre-Construction and Framewalk meetings.
Monitor the Tarion portal for Delayed Closing/Delayed Occupancy submissions and process.
Schedule and plan homeowner information sessions (“Mattamy University”), including assistance at the evening events as needed.
Create and distribute quarterly Community Newsletters.
Prepare, print and distribute PDI packages.
Maintain and order supplies/materials for the Customer Care Department.
Assist Customer Care Coordinators during periods of high call/email volumes and absences to ensure phone calls are answered live and all emails are acknowledged within our standard Customer Care Department practices.
Provide administrative support to the Customer Care Manager and complete additional tasks as required.
What You Bring

Post-secondary degree/diploma attained; Business Administration is an asset.
Two to four years of experience in an administrative role, preferably in a corporate environment.
Experience working within a customer service experience role is desirable.
Strong computer skills in MS Office, in particular Excel.
Strong organizational and time management skills.
Ability to recognize and meet deadlines in fast-paced work environment while maintaining positive attitude and flexible work style.
Self-motivated, confident individual with the ability to work well both independently and in a collaborative team environment.
An outgoing personality with the ability to greet and address the public/homeowners in a professional manner.
Exceptional communication skills including excellent research, written, oral, and listening.
Ability to build and maintain relationships internally and externally.

Why Mattamy

When you’re part of the Mattamy Homes family, your day to day work has an incredible impact on the lives of our customers. Everyone on our team contributes to the unique Mattamy way of helping our customers achieve their dreams of home ownership. What we do takes teamwork, and like family, everyone pulls together to give our very best. With a focus on continued growth and industry leadership, exciting career possibilities are waiting for you at Mattamy. We’re honoured to have received external recognition of our company culture as well. We’ve been awarded:

Canada’s Top 100 Employers for 2019
Greater Toronto’s Top Employers for 2019
Canada’s 10 Most Admired Corporate Cultures for 2017

At Mattamy Homes, we offer a progressive environment where you can experience exciting possibilities in your career including continuous learning, opportunity for growth, competitive compensation and a comprehensive benefits package.

We have big plans for our business and our team. Be part of our ambitious future!

Mattamy Homes is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.