Processing Centre Administrator - Temporary Full Time
First West Credit Union
Duncan, BC
If you believe in the same things we do, let’s talk.

First West Credit Union is a tight-knit team of smart, friendly, creative, skillful and passionate professionals spread across British Columbia and beyond. We’ve come together because we believe in making a real difference in people’s financial lives. We believe that keeping things simple, showing leadership, and banking cooperatively can change the world for the better.

We are seeking a Processing Centre Administrator to join our team.

The Processing Centre Administrator is responsible for performing various transactional and administrative duties that support retail branch staff and members of First West. This role provides efficient and courteous service to branch staff and members.

Here’s what would be included as a part of your typical day:
Administration: Completes a range of branch support transactions and tasks including but not limited to: balancing and processing clearings, posting returned items, charge backs, credit card clearing and adjustments, and ATM/CAFT and MTS; processes administration and payment of Requirement to Pay/Family Maintenances/Garnishee orders etc.

Retirement Products: Completes administration tasks related to creating and maintaining retirement portfolios (RSP RIF, TFSA) and ensures maintenance of locked in products; conducts reconciliation and audit of these products, as required.

Service Delivery: Achieves a high degree of employee and member satisfaction by providing friendly, professional and efficient service; responds promptly to enquiries, verifies transactions and solves problems or issues, as required; meets department services standards while ensuring all department requirements are completed.

Risk Mitigation: Follows established procedures with respect to confidentiality, negotiable items, equipment and surroundings to meet safety and legal and procedural requirements.

General duties: Completes general duties as assigned to support centralizing of administration, duties may vary and include tasks that are incorporated into the department at some point in the future.

Required Skills, Experience & Qualifications:
1 year related experience in the financial services industry
Proficient in computer software application e.g. MSOffice
Effective interpersonal and communication skills
Demonstrated ability to adapt to change and learn new processes quickly
Proven strong organizational skills with the ability to complete work accurately within established deadlines

Why work for us?

Our employees give us a lot and we think it’s only right to give something back. We offer a total rewards package that includes:

A competitive base salary plus performance-based incentive compensation and annual merit pay increases
Flexible benefits as well as retirement benefits
Vacation time, a flexible “Day4U”, and the ability to purchase up to 5 additional flex days
Other financial perks such as waived or reduced financial service fees, reduced rates on personal loans, mortgages, and vehicle leases, and no-interest loans to buy computers or fitness equipment for home use
But most of all, we’re invested in our local communities. Our initiatives are far-reaching with a special focus on raising food, funds and awareness for our local food banks. We volunteer and employees can be provided with paid time off to volunteer their time to assist in serving an organization.

What’s your place in the First West story? Apply now and let’s find out together!

Diversity & Inclusion

First West Credit Union is committed to diversity and inclusion. Our goal is to create an inclusive, accessible environment for our candidates and employees that reflects the communities in which operate. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, accessible meeting rooms or other types of accommodation), please let us know and we will work with you to meet your needs.