Studio Manager
Orangetheory Fitness Lethbridge
Lethbridge, AB

Studio Manager (SM) Job Description

As a Studio Manager, you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy

lifestyle. This leader must pose a high caliber approach to coaching and staff development.

JOB DUTIES INCLUDE:

  • Properly managing and exceeding all OTF sales and operational budgets
  • Lead and coordinate initial and ongoing sales drivers (studio events,

outreach)

  • Responsible for overseeing the sales process and systems
  • Manage, monitor, coach-develop and evaluate the performance of all OTF-related

managers and staff

  • Compliance and adherence to OTF Business Policies for daily studio operations
  • Monitor the hiring, training and scheduling of all OTF studio staff
  • Responsible for recruiting and on-boarding all new OTF employees
  • Develop a high energy culture through contests and incentive based motivation
  • Model all studio activities through self-involvement (leading by example)
  • Train and mentor subordinates for ongoing success and future growth
  • Ensure OTF branding through consistency and continuity in all actions
  • Properly empower, monitor and evaluate specifically assigned responsibilities of sales

team and fitness team

  • Manage disciplinary actions involving all OTF studio employees
  • Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory,

payroll, cost controls and facilities maintenance

  • Be promotionally-oriented and have the ability to direct sales through company required

outreach programs

OPERATIONAL DUTIES:

  • Responsible for 30-60-90 and annual OTF staff performance reviews.
  • Enforce OTF corporate policies, business practices, systems and processes.
  • Ensures that all front desk systems are followed such as proper Member Check-In,

Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning

  • Provide and maintain the highest level of customer service

Studio Manager (SM) Job Description

  • Provide effective decision making regarding customer service issues
  • Plan and promote special events for the studio on a monthly basis, using OTF tools for

effective outreach and community involvement.

  • Responsible for ensuring that the facility is clean, maintained and operationally sound.

JOB QUALIFICATIONS:

  • Proven sales leadership REQUIRED!
  • Must possess excellent leadership and management skills to create a positive, successful

environment for staff and clients

  • Min 2-3 years of previous sales experience required
  • Min 2-3 years of management experience required, including directly overseeing all

aspects of staff management from hiring, training, supporting, discipline, and

termination

  • Previous management experience in the health & fitness industry strongly recommended
  • Strong work ethic, integrity, and professional demeanor
  • Must possess excellent leadership and management skills to create a positive, successful

environment for staff and clients

  • Solid verbal and written communication skills required
  • Ability to multi-task and manage client and staff concerns
  • Strong computer skills required with knowledge of MS office programs (Excel, Word)
  • Associate or Bachelor's degree in business or related field with 3+ years of management

experience preferred

  • Ability to work and function in a TEAM environment
  • Flexible to work day, evening and/or weekend hours as needed
  • Health & Fitness minded people with a passion for fitness strongly preferred

Job Type: Full-time

Salary: $48,000.00 to $75,000.00 /year

Experience:

  • Management: 2 years (Required)
  • Sales: 2 years (Preferred)
  • Customer Service: 2 years (Required)