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Business Banking Divisional Office supports Business Bankers in the pursuit of Our Quest to be the number one Business Bank in Canada. Part of Business Banking Divisional Office, the Employee & Customer Engagement team supports Business Banking employees and groups across Canada through internal communications, the intranet, social media, digital initiatives, community relations and business development. Our team is committed to delivering a positive employee experience across the entire business bank. We work closely with our partners in Divisional Office, CAPA, Marketing, Digital, HR, and National Community Relations to ensure alignment of objectives and the successful execution of programs and initiatives to promote positive employee and customer engagement.
Reporting to the Group Manager, Communications the position of Manager, Communications is responsible for providing strategic recommendations, developing & managing execution of communications for a range of Business Banking initiatives. Working with project teams, business partners and subject matter experts, you will take a lead role in the development and execution of internal communications that support the overall Business Banking strategy. The position is ideally suited for an individual who is a self-starter with solid writing skills, business acumen, effective time management skills and a strong commitment to quality and accuracy.
Manage the development and execution of communications strategies for projects and initiatives, from needs assessment, planning, content development to distribution.
Provide communications guidance to the Business Banking executive team and subject matter experts from a variety of functional areas.
Create executive content and messaging in the appropriate voice and tone that aligns to strategic initiatives.
Champion communications best practices and advocate for an exceptional employee and customer experience.
Manage ongoing relationships with enterprise partners (e.g. RSSG, CAPA) to ensure coordination of communication activities, as required.
Monitor and analyze the effectiveness of communications and make recommendations that enhance the Business Banking employee and customer experience.
Excellent communication skills (written and verbal) with strong attention to detail.
Ability to work independently but also collaboratively with a variety of individuals at different levels and from different areas/functions.
Strong organizational skills with the ability to manage multiple tasks and work with multiple stakeholders simultaneously.
Ability to manage and deliver on competing initiatives under tight timelines while staying resilient and positive under pressure.
Strong interpersonal and relationship management skills with the ability to influence and persuade at all levels.
Must be a highly motivated self-starter.
Comfortable with ambiguity and able to balance changing requirements and priorities.
Specific Educational Requirements/Accreditation:
An undergraduate degree in a related field
Post graduate degree in Public Relations/Communications or related field would be an asset
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Category - Primary
Communications / Public Relations
Communications / Public Relations
TD Centre - West - 100 Wellington Street West