Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. At CAAT, we live our values of integrity, impact, and teamwork every day.
The ServiceNow Developer is integral to the success of the Technology & IT Services Management team, and to CAAT’s guiding mission and growth strategy.
Working with the Manager, ServiceNow, the ServiceNow Developer will integrate, maintain, configure, and develop the ServiceNow environments as well as explore opportunities to grow and improve ServiceNow across CAAT. The successful candidate will support the daily operations of the platform through incidents, changes, enhancements, and service requests and support the analysis, design, and development of the ServiceNow platform.
We are looking for someone with:
- Five (five) plus years of using ServiceNow with the creation of workflows, dashboards, reporting.
- Three (3) plus years of ServiceNow application development experience.
- Must have at least three (3) years of experience analyzing ServiceNow platform requirements, presenting solutions, and developing them.
- Minimum of 5 years experience with JavaScript, XML, HTML and Jelly Scripting.
- Must have integration experience (REST APIs, Integration Hub, Flow Designer).
- Must have Custom Application Experience (App Studio).
- ServiceNow Certified Implementation Specialist or Certified Application Developer certifications are nice to have.
The successful candidate will demonstrate:
- Experience crafting ServiceNow update sets, promoting and testing through multiple instances and into production.
- Knowledge of Service Oriented Architecture, UI/UX concepts, and web services integration (example: SOAP, WSDL, REST, API’s).
- Exceptional communications skills and experience in collaborating with various departments across the organization.
- Excellent project management and time management skills in a dynamically changing environment.
- Proficiency with the Microsoft suite of applications: Outlook, PowerPoint, Excel, Word, Visio, SharePoint.
- Proficiency with Enterprise Service Management frameworks such as ITIL, DevOps, and LEAN would be an asset. ITIL Foundations Certification (v3 or 4) is an asset.
Once here you will:
- Support upgrades to the latest release of the ServiceNow application in a timely manner with minimal or no disruption to our customers.
- Ensure accurate environment management processes are being followed and proper scripting standards are being met, while identifying system deficiencies and recommending solutions.
- Partner with team members to develop solutions and handle enhancements using Agile or Waterfall methodologies, while also maintaining and continuously improving processes, standards, policies, and tools, and expanding the platform to other areas of the business.
- Deliver training to fellow employees, IT staff, and team members on ServiceNow functionality, while also conducting code reviews for the application development team, providing demos, and performing proof of concepts on new functionality.
- Collaborate with process owners to develop and customize ServiceNow application solutions, facilitate the rollout of new applications and modules, participate in new technology investigations, and make recommendations for adoption where appropriate.
- Provide design solutions, timelines, and maintain design documents, while collaborating with and assisting the ServiceNow Product Manager in managing and leveraging our ServiceNow development partner.
- Own and be accountable for the client’s business needs, driving towards solutions while working creatively and analytically in a problem-solving environment to keep the project on schedule and within budget.
- Commit to ongoing learning and development by participating in conferences and educational programs, while staying up to date with current best practices and emerging technologies.
Step into CAAT - where your work is both rewarding and meaningful, growth is a constant, fun is the way we roll, and your impact is real! If you meet most of the criteria above, we would love to connect with you.
Our commitment to you as a CAATster:
We’re about growing together and creating impact in a collaborative and caring environment!
- Comprehensive & Holistic Care: Your dedication deserves appreciation! At CAAT, we celebrate the complete you, prioritizing your well-being above all. Our all-encompassing employee programs are designed to cater to every aspect of your life and well-being, ensuring you feel cherished and valued. We provide a competitive Total Rewards program based around your physical, mental, and financial wellness. This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pension plan.
- Growth Opportunities: Embrace a vibrant, ever-evolving environment at CAAT, where growth is not just a goal, but our way of life! We're expanding and transforming constantly, which means endless opportunities for you to adapt, innovate, and learn. As we grow, so do you. Let’s make a difference together!
- A Culture of Collaboration and Fun: We're a team that works, grows, and celebrates together. At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and fosters open communication.
- Making a Difference, Together: We're on a mission to secure a better future for Canadians. Your meaningful contributions go beyond the workplace, touching lives and making a significant societal impact. Work that truly counts!
But don't just take our word for it! We’ve consistently been recognized as one of Canada's Most Admired Corporate Cultures, as one of Greater Toronto's Top Employers, and one of the Best Places to Work.
Learn more about us by visiting www.caatpension.ca/careers
Diversity, Equity, Inclusion, and Belonging:
Diversity, Equity, Inclusion, and Belonging (DEIB) at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.
CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at [email protected] or call Human Resources at 416-673-9000 for assistance.
Job Type: Fixed term contract
Application question(s):
- Do you have 3-5 years of professional experience with ServiceNow development?
- Are you comfortable with working in a hybrid environment?
Work Location: Hybrid remote in Toronto, ON M5B 2L7
