Job Title: Information Technology Support Coordinator
Reports to: IT Manager
Location: 3187 Albion Road South, Ottawa, Ontario, K1V 3Y8
Date Prepared: October 2021
The Information Technology (IT) Support Coordinator position in an entry-level and hands-on role that involves providing various forms of technical support across the Group. This includes hardware and operating systems, technical support for the implementation and support of various systems and networks, and providing technical assistance to all employees at various offices and construction sites throughout Ottawa.
This is a full-time position with an ideal start date in January 2021.
Taggart Group of Companies
A family business that’s been around for more than 60 years, the Taggart Group of Companies is a full-service construction organization consisting of four major operating companies. Taggart Group delivers expert leadership in real estate development, planning, design, finance, construction, and management. We develop commercial, residential, and industrial property for our own account and for third party developers. We own, manage, and work collaboratively on commercial and residential investment properties. We enjoy a strong reputation for technical expertise, integrity, and cooperation, and offer our clients the many benefits of vertical integration.
IT Support Coordinator:
Provide technical guidance, training, and support for incoming queries and issues from employees related to computer systems, software, hardware, telecommunication systems, user and email accounts, as per ticketing system and procedures. This support will take place remotely, by phone and in person to all office locations and sites.
Perform IT service, administration, installation and deployment requests for desktops, laptops, and mobile devices.
Investigate and diagnose application problems.
Troubleshoot and resolve any hardware, connection, printer, photocopier, and software issues.
Follow up on all open calls and perform call-backs.
Research problems and document solutions to the knowledgebase.
Work on various IT projects with a variety of departments and deadlines.
Assist in field technology deployment.
Assist in PC configuration, ensuring documentation is completed in a timely and accurate manner.
Ensure that all issues are tracked via the ticketing system.
Participate in onboarding and offboarding of employees, including set up and deactivation of accounts and providing training.
Regularly visit various sites to provide installation, support and training as required.
Provide on-call services for periods of approximately one week every three weeks.
Other duties as required.
Post-secondary education in a relevant field is required.
One year of practical experience in a relevant role would be considered an asset.
Experience in a customer service/client facing role would be considered an asset.
Knowledge of installing, maintaining and configuring various PCs, printers and networks.
Advanced knowledge in MS Office, MS Exchange, AD and Windows servers is required.
Demonstrated excellent communication skills, both verbal and written, in English.
Strong interpersonal skills and customer service skills.
Strong time-management and organizational skills, with the ability to meet simultaneous deadlines and requests in a high-volume environment.
Strong attention to detail, even during methodical and repetitive work is important.
Self-motivated, energetic and adaptive when learning new technology.
Ability to work independently and with a team.
Ability to maintain confidentiality.
Valid driver’s license and ability to travel through the City would be considered a strong asset.
Physical/Sensory Effort/Work Environment:
Busy, and at times, a loud work environment.
Requirement to move assets, furniture and inventory of up to 25-50lbs.
Providing service to several people or departments, working under many simultaneous deadlines, working for a group of companies.
Working indoors in offices and site trailers, and outdoors at construction sites in all seasons.
Overtime as required to meet the needs of the business requirements.
All candidates are asked to apply via the following link: taggartgroup.bamboohr.com/jobs. Any questions regarding the position can be directed to email@example.com.
We thank all candidates for their interest, however only applicants selected for an interview will be contacted.
For more information on our company, please visit: http://www.taggartgroup.ca.
The Taggart Group of Companies is an equal opportunity employer. All qualified applicants are considered without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, gender, sexual orientation, age, marital status, physical or mental handicap, or financial ability.
In accordance with the Accessibility for Ontarians with a Disabilities Act, we’re committed to providing accommodations for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please send an email to firstname.lastname@example.org with your request. Your information will be treated as confidential.