Posting #24-26x
Computer Technician
Full-Time, Contract (6 months)
Idea Exchange is a community hub comprised of the public libraries and art galleries for the City of Cambridge, a thriving city with a rich architectural heritage and the second largest community within the Waterloo Region. We are committed to supporting and inspiring our community in the exploration of reading, arts, innovation, and learning.
As a Computer Technician Assistant, you would support Idea Exchange’s hardware, software, server infrastructure, and communications.
What You’ll Do
As a Computer Technician Assistant, you will:
- Provide technical support to users by evaluating, diagnosing and resolving computer hardware and software problems associated with desktop computers, mobile workstations, printers and networks.
- Recommend, install, deploy, maintain, and troubleshoot hardware, software, server infrastructure, and communications, at all locations. Escalates incidents as necessary.
- Configure and manage networking equipment, including firewall, routers, VLANs, servers and switches.
- Run diagnostic reports and reviews logs to monitor operation of all equipment. Routinely monitors network, server and systems performance and reliability through incident reporting and corrective measures.
- Maintain and manage all network infrastructure and resolves any network connectivity issues.
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
- Track Help Desk requests, service calls and problem resolution in Help Desk ticket system and maintains ongoing communication through updates to staff concerning status of their Help Desk tickets.
- In consultation with the Senior Computer Specialist, acts as project lead for departmental and system projects as required.
- Other duties as required.
What You’ll Need to Succeed
To be qualified for and successful in the role, you should have:
- Required - Two (2) years post-secondary degree/diploma in computer sciences, computer engineering or related field and/or an acceptable combination of education and experience.
- Preferred – Previous recent experience working in an IT support role
- Required - Demonstrated working knowledge of desktop computer hardware and software products including Windows, Microsoft Office suite and anti-virus
- Required – Demonstrated working knowledge of desktop client networking in Windows Domain environment (e.g., Active Directory, Group Policy, DNS, DHCP, etc.)
- Preferred– Demonstrated working knowledge of server and database administration, VMware Vsphere, and other server environments
- Preferred – Demonstrated working knowledge with firewall configuration and maintenance.
- Required – Valid Drivers’ license and access to vehicle
- Required – Clear Police Check
- Preferred - Experience with cyber security tools
- Preferred – Customer service experience
Pay: Starting rate is $30.73 per hour
Hours: 70 hours bi-weekly
Schedule:
Week 1
Monday OFF
Tuesday 9:30am - 5:30pm
Wednesday 9:30am - 5:30pm
Thursday 12:30pm – 8:30pm
Friday 9:30am - 5:30pm
Saturday OFF
Sunday OFF
Week 2
Monday 9:30am - 5:30pm
Tuesday 9:30am - 5:30pm
Wednesday 9:30am - 5:30pm
Thursday 12:30pm – 8:30pm
Friday 9:30am - 5:30pm
Saturday 9:30am - 5:30pm
Sunday OFF
How to Apply
To be considered for the position, please apply by September 19, 2024
- Tell us why we should consider you for this position! Please provide both a cover letter and resume, combined as a single PDF document.
- Submit your application by email to [email protected]
- When applying by email, please quote “24-26x Computer Technician” in your email subject line
*Please do not apply through Indeed "Apply Now"
*Only those who apply through to the Idea Exchange email above will be reviewed.
The anticipated start date for this position is October 2024.
The position is open to internal and external candidates. We thank everyone for their interest, however only those candidates selected for an interview will be contacted.
Additional Information
- Idea Exchange aspires to employ a staff complement that fully represents the diversity of the community we serve. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
- Idea Exchange is an equal opportunity employer and is committed to accommodating individual needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations at any point during the application and hiring process, please contact Human Resources at [email protected].
- A Police Check will be required.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: From $30.73 per hour
Application question(s):
- As stated in the job posting, please apply our email directly: [email protected] - Please do not apply through Indeed as we will not be reviewing those resumes.
Work Location: In person
Application deadline: 2024-09-19
Expected start date: 2024-10-14
