The Customer Service Representative responds to customer inquiries and ensures customers’ needs are met regarding product selection, placement of orders, requests for prices & quotations, complaints, returns, shortages, adjustments, expediting, and requests for literature. This position also handles all walk-in customers and their needs. The position will also involve warehouse responsibilities, including shipping and operating the forklift.
- Respond to incoming phone calls, and customer emails to process orders efficiently
-
Promote and maintain good customer relationships
-
Acknowledge and resolve customer complaints
-
Ensure customer satisfaction and provide professional customer support
-
Perform orders, refunds, and exchanges
-
Monitor incoming product to provide accurate ETAs to customers
-
Support the Sales Team with quote follow-up and proactively share customer information
-
Gain an understanding of our products and how they are best utilized through continued development training
-
Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
-
Partner with Sales Team to resolve customer issues
-
Adhere to all Company policies and procedures
-
Comply with all Health & Safety related policies, procedures, and safe work practices
-
Other duties as assigned
-
Shipping duties
-
Operating forklift
-
High school diploma or equivalent
-
Minimum two (2) years of customer service experience in a B2B environment
-
Strong computer skills
-
Experience with Sage and Salesforce an asset
-
High attention to detail
-
Excellent communication skills (written and verbal)
-
Able to work independently and as part of a team
-
Excellent problem-solving skills
-
Ability to lift up to 50 LBS