About FurnitureMattressDirect
FurnitureMattressDirect is a growing Canadian e-commerce company selling mattresses, furniture and home products across multiple online channels.
We operate through our own websites as well as major marketplaces, and we are looking for a highly capable, resourceful and tech-savvy E-Commerce & AI Specialist to help manage and grow our online business.
This is a hands-on role for someone who understands e-commerce, enjoys working with technology, is highly comfortable using AI, and can take ownership of marketplace listings, digital content, social media and customer service.
If you actively use AI tools, understand online marketplaces and are constantly looking for faster and smarter ways to get things done, we want to hear from you.
What You’ll Be DoingManage Major E-Commerce Marketplaces
You will help manage and grow our presence across platforms such as:
- Walmart Marketplace
- Amazon Seller Central
- Best Buy Marketplace
- Wayfair
- Temu
- Shopify
- Other current and future e-commerce channels
Responsibilities include:
- Creating, uploading and optimizing product listings
- Managing titles, descriptions, specifications, images, variations and product attributes
- Updating pricing, inventory and promotional information
- Identifying suppressed, unpublished, errored or underperforming listings
- Troubleshooting marketplace issues and working with platform support teams
- Managing product launches and new SKU creation
- Ensuring product information is accurate across all channels
- Monitoring marketplace account health and performance
- Researching competitors, pricing and positioning
- Finding opportunities to improve traffic, conversion and sales
- Keeping up with marketplace policy and platform changes
We are especially interested in candidates who have actually worked inside marketplace seller portals rather than only having general e-commerce experience.
AI Will Be a Major Part of This Role
We are actively integrating artificial intelligence into our day-to-day operations.
You should be comfortable experimenting with AI and using it to work faster, create better content and solve problems.
You may use tools such as:
ChatGPT, Gemini, Claude, Grok, Midjourney, Adobe Firefly, Canva AI and other current or emerging AI platforms.
You will use AI for tasks such as:
- Creating and improving product listings
- Writing product titles, descriptions and marketing content
- Keyword and SEO research
- Competitor research
- Product and marketplace analysis
- Generating product images and lifestyle images
- Editing and enhancing product photography
- Creating advertising graphics
- Developing social-media content
- Creating promotional concepts
- Researching new products and opportunities
- Analyzing customer reviews
- Creating reports and summaries
- Streamlining repetitive tasks
- Improving internal workflows
- Finding creative solutions to business problems
AI Image Generation & Creative Content
A significant advantage will be experience using AI image-generation or design tools.
You may be asked to:
- Generate lifestyle images for products
- Create social-media advertisements
- Create marketplace product graphics
- Improve existing product images
- Create backgrounds and room settings
- Generate multiple advertising concepts
- Develop creative assets for Facebook and Instagram
- Create product feature graphics
- Use AI to turn ideas into polished marketing materials
You do not need to be a professional graphic designer, but you should have a good visual sense and be able to use modern tools effectively.
Social Media Management
You will also assist with managing and growing our social-media presence.
Responsibilities may include:
- Managing Facebook and Instagram content
- Creating posts, reels and advertising creatives
- Planning content calendars
- Creating promotional campaigns
- Using AI to generate content ideas
- Writing captions and promotional copy
- Responding to comments and messages
- Monitoring engagement
- Researching trends and competitors
- Creating content designed to increase brand awareness, engagement and sales
- Assisting with Meta advertising and other digital campaigns
Experience with TikTok, YouTube, Pinterest or other social platforms is an asset.
Customer Service & Customer Experience
Excellent customer service is an important part of this position.
You will:
- Respond to marketplace customer inquiries
- Respond to customer emails and messages
- Answer product questions
- Help customers with order-related concerns
- Track orders and deliveries
- Assist with returns, cancellations and other issues
- Communicate professionally with customers
- Work with marketplace support teams and service providers when required
- Help resolve problems quickly and professionally
We are looking for someone who understands that strong customer service directly impacts reviews, marketplace performance and long-term brand reputation.
Who We’re Looking For
You may be a strong fit if you:
- Have experience in e-commerce
- Have worked with online marketplaces
- Are highly comfortable with computers and technology
- Regularly use AI tools
- Know how to research and solve problems independently
- Are comfortable learning new software quickly
- Have excellent attention to detail
- Have strong written English
- Understand customer service
- Are comfortable managing multiple priorities
- Are creative as well as analytical
- Have strong common sense
- Take ownership of your work
- Are comfortable being given an objective and figuring out the best way to achieve it
We particularly value people who do not wait to be shown every step.
If you encounter a problem, we want someone who will research it, use AI, investigate the platform, test possible solutions and come back with an answer.
Experience That Will Put You Ahead
Experience with any of the following is highly desirable:
- Walmart Marketplace Seller Center
- Amazon Seller Central
- Best Buy Marketplace
- Wayfair
- Temu
- Shopify
- Marketplace listing optimization
- Marketplace troubleshooting
- E-commerce SEO
- ChatGPT
- Generative AI
- AI image generation
- Canva
- Adobe Photoshop
- Meta Business Suite
- Facebook Ads
- Instagram
- Google Ads
- Google Analytics
- Excel
- Google Sheets
- Customer-service platforms
- Product photography or image editing
You do not need experience with every platform listed above.
Someone with strong e-commerce fundamentals, excellent technology skills and the ability to learn very quickly may still be an excellent candidate.
The Type of Person Who Will Succeed Here
We are looking for someone who is:
Tech-savvy.
AI-savvy.
Resourceful.
Fast-learning.
Detail-oriented.
Creative.
Organized.
Comfortable taking responsibility.
Interested in e-commerce and digital business.
Most importantly, we want someone who is genuinely curious about how AI is changing e-commerce and wants to be at the forefront of using it.
Pay: $19.00-$21.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- Casual dress
- On-site parking
Ability to commute/relocate:
- Toronto, ON M3J 2P9: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Which e-commerce platforms have you personally managed?
- Which AI tools do you currently use regularly?
- Have you used AI to generate or edit images?
- Have you created product listings for an e-commerce marketplace?
- Do you have customer-service experience?
- How comfortable are you with Excel or Google Sheets?
- When are you willing to join?
Experience:
- E-commerce: 1 year (required)
- Customer service: 1 year (required)
- AI: 1 year (required)
- Social media management: 1 year (preferred)
Language:
Work Location: In person
