Reports To:
Director of Information Technology
OUR COMPANY
Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!
At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.
We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses
OVERVIEW
As an IT Technician, you will be responsible for ensuring the smooth and efficient operation of our computer systems and network infrastructure. You will work closely with other members of IT department and provide technical support to employees.
WHY WORK AT PARQ
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Extended Health and Dental Benefits
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RSP/RRSP Matching
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Employee and Family Assistance Program
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Tuition Reimbursement
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20% off at Parq Food & Beverage Outlets
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Discounted rates at local businesses within the community
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Volunteer opportunities
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Employee Recognition Program
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Opportunities for growth and development
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Companywide events
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Refer a Friend Program
DUTIES AND RESPONSIBILITIES
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Install, configure, and maintain computer hardware and software systems
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Troubleshoot and resolve technical issues related to computer systems and network infrastructure
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Monitor and maintain network security and integrity
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Provide technical support and assistance to employees
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Perform regular maintenance and upgrades on computer systems
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Maintain accurate documentation of all IT assets and software license
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Collaborate with other members of the IT team on projects and initiatives
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Modifies phone switch programming, adding and deleting information as needed
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Ensures a maximum level of service and satisfaction to all systems users is achieved and maintained
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Conducts an inventory of all systems on property and maintains accurate records by updating information
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Maintains a working knowledge of Microsoft Office, Outlook, Exchange Server and Active Directory in order to perform job effectively
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Contacts vendors with regard to specific software, hardware or phone problems, as requested by management
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Assists the Telecommunications Technicians/Vendors with miscellaneous projects
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Programs and writes procedures to assist in the day-to-day functioning of the network
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Other duties as assigned or requested
QUALIFICATIONS AND EXPERIENCE
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Bachelor’s degree in computer science or a combination of relevant education and experience
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At least 1 year of experience in computer hardware and software support
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Strong knowledge of Active Directory, Windows 11 and Microsoft Office
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Familiarity with network protocols and security measures
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Ability to work flexible shift and weekends
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Casino, Hotel, and /or Point of Systems experience preferred
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Outstanding communication and interpersonal abilities while working closely with various departments
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Highly organized and detail oriented to be able to perform many tasks at one time
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Broad knowledge of computer applications, system installation, troubleshooting, problem determination, and operation techniques
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Must possess superior computer skills and be proficient in software applications currently in use by the company
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Ability to meet deadlines in a rapidly changing business environment
CERTIFICATES AND/OR LICENSES REQUIREMENTS
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Ability to obtain and maintain GPEB registration
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Ability to complete all BCLC required trainings
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Serving it Right certification
PHYSICAL REQUIREMENTS
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Able to lift, handle, and transport materials that are over 20lbs
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Required to sit, stand and walk during working hours
At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us.
We would like to acknowledge that at Parq Casino we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations
