As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada. At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region. We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Working on a shift basis, receives and responds to inquiries (via telephone, live chats or any other channel) including complaints and commendations from the public regarding the Lower Mainland transit service. This includes providing schedules, routing, nearest departure points, transfer points, vehicle and station identification, timing, fares, passes, lighting conditions, bus shelters, points of interest, landmarks, website and next bus inquiries, explaining TransLink and CMBC policies, service deficiencies, fare over payment, incorrect change given by ticket machines utilizing the computerized Customer
Information (CI) system; SeaBus, SkyTrain and West Coast Express utilizing the computerized Customer Information (CI) system; provides telephone numbers for other public transportation companies within the province; and other functions such as recording timetable requests, lost property etc.
Requires Grade 12 graduation where the ability to communicate orally, comprehend customer queries and relay a variety of detailed bus information has been acquired.
Requires six (6) months previous experience in a customer service position involving the provision of information and/or assistance to the public in a continuous, paced environment. A further period of up to six (6) months in the position is required to gain knowledge of routes, services, passes, transfers etc. and to become familiar with the seasonal and cyclical requirements of the position. A formal training period of approximately Five (5) weeks, including training in the operation of specialized computer software, is included in this latter period.
37.5 hours per week.
How to Apply
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one PDF document prior to uploading your application on-line via Indeed. If you are a current employee of TransLink, Coast Mountain Bus Company, BC Rapid Transit Company, or Transit Police, please apply internally.
RECRUITMENT PROCESS: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions. Questions regarding this competition can be directed to the email address provided.
We are an equal opportunity employer committed to creating and supporting a diverse and inclusive workforce that is free of all forms of discrimination. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please reach out! We celebrate our inclusive work environment and welcome members of all backgrounds, skills and perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us.
The personal information requested on this employment application and during the recruitment process is collected by the South Coast British Columbia Transportation Authority (TransLink) and Coast Mountain Bus Company Ltd. (CMBC) pursuant to section 26(c) of the Freedom of Information and Protection of Privacy Act (British Columbia). The information is required to assist in the selection and recruitment of employees and forms a basis for determining employment suitability. In the case of successful applicants, the information will be used by TransLink and CMBC as part of your employment documentation and to confirm that you satisfy any applicable employment requirements. Please direct any questions regarding the collection of this information to TransLink Privacy Officer, 287 Nelson’s Court, New Westminster, BC, V3L 0E7 (Tel: 778-375-7500).
By submitting an application, I confirm that I have read and understand the information presented here and certify that the answers given by me on this employment application and during the recruitment process are true and complete to the best of my knowledge. I understand that providing inaccurate or incomplete information on this application or during the recruitment process will be cause for my disqualification from the recruitment process or, in the event of hire, will constitute grounds for termination of my employment. I understand that TransLink reserves the right to retain all documentation provided by me, the applicant.
Reference ID: 20210278
Job Type: Casual
Salary: From $25.52 per hour
Remote Interview Process
- This is an on-call casual position. Do you have any concerns being called for work on short notice or when required?
- Do you have the ability to work onsite and at home (remotely) when required?
- Are you available to work anytime from 5:30 am to 12:30 am Monday to Sunday?
- customer service: 1 year (preferred)