Customer Service Rep - 6 Month Contract - Possibly Perm in Dec
BASIC FUNCTION:
The Customer Service Representative supports the sales goals of the Company by developing and maintaining a highly skilled level of product knowledge, sales policies, familiarity of departmental, inter-departmental and plant procedures to achieve the highest level of customer satisfaction.
Required Skills and Experience:
- Customer Service experience
- 1 to 2 years as a Customer Service Representative
Responsibilities:
- Provide customer service for authorized, pro, and premiere partners.
- Processing of customer inquiries via case, phone, and chat functionalities in Salesforce.
- Processing/editing manual and EDI orders in all applicable ERP systems.
- Processing of order acknowledgements.5. Processing of price and availability requests.
- Processing of complaints in all applicable ERP systems.
- Processing of returned material authorizations (RMA/Stock Rotations) in all applicable ERP systems.
Pay: $24.00-$25.00 per hour
Work Location: In person
