Job Title: Assistant Clinic Supervisor - Ophthalmology Clinic
Employment Type: Full-Time | 40 hours per week
Reports To: Quality Assurance Manager
Work Location: In-office at Brampton, ON clinic location, with travel to other clinics as required.
Compensation: Range is $50,000 - $55,000 CAD per year and commensurate with experience. Annual Bonus based on performance.
Vacancy Status: There is an existing vacancy.
Use of Artificial intelligence ("AI"): The company does not use AI during the hiring process.
Key Performance Indicators (KPIs)
- Achievement of efficiency and QA targets.
- Positive site satisfaction metrics from patients, employees, and doctors.
Primary Responsibilities
Leadership and Operations
- Oversee day-to-day site operations, resolving maintenance issues and managing people-related matters.
- Supervise, coach, and evaluate the performance of staff, including Team Leads.
- Liaise with corporate scheduling to ensure appropriate staffing levels and efficient operations.
- Monitor site efficiency and QA metrics; provide recommendations for continuous improvement.
- Organize and lead site meetings and team meetings, ensuring minutes are documented and shared.
- Coordinate site-specific social events and initiatives.
- Assist the Site Manager in cash collections and bank submissions.
- Build trust and maintain positive relationships with patients, colleagues, and doctors.
- Fulfill doctor requests in a timely and professional manner.
- Travel to other UVG locations or meetings as needed.
- Perform other duties as assigned by the manager.
Inventory Management
- Collaborate with procurement to ensure adequate inventory of supplies.
- Manage daily incoming and outgoing mail and shipments.
Compliance and Quality Assurance
- Oversee on-site QA auditing (e.g., patient consent forms).
- Support site inspections and compliance requirements for JHSC, CPSO, and Research Sponsors.
- Partner with HR to implement HR programs and communications at the site level, including employee onboarding, training, and documentation compliance.
- Ensure daily hygiene and infection control practices are maintained consistently.
Working Conditions
- Prolonged computer use and screen time.
- Travel within the GTA as required.
Requirements and Qualifications
- Minimum 3–5 years of relevant experience in people management, project management, or supervision, ideally in a medical or healthcare setting.
- Related education or training is considered an asset.
- Proven ability to lead teams, resolve conflicts, collaborate effectively, and achieve team objectives.
- Knowledge of, or ability to quickly learn, eye care and laser cosmetic services, products, and procedures.
- Exceptional English communication and interpersonal skills; proficiency in a second language is an asset.
- Strong attention to detail with proven problem-solving abilities.
- Proactive approach to identifying and addressing issues.
- Proficiency in Microsoft Office Suite.
- Collaborative and team-oriented work style with a positive and supportive attitude.
- Ability to work independently with minimal supervision.
- Highly motivated with a strong work ethic.
- Reliable, trustworthy, and committed to team success.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Comfortable in a high-volume, deadline-driven work environment.
Preferred Skills
- Staff supervision and performance management.
- Eye care knowledge.
- Exceptional customer service.
- Project management.
- Data entry, collection, and analysis.
- Purchase order management.
- Administrative and word processing skills.
Equal Opportunity Statement
UVG is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.
Accessibility for Ontarians with Disabilities Act ("AODA") Statement
UVG welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
This Job Description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all reasonable duties of the job as assigned by their supervisor or Company. Job duties and the percentage of time identified for any functions (where applicable) are subject to change by the employer at any time.
Job Types: Full-time, Fixed term contract
Pay: $50,000.00-$55,000.00 per year
Benefits:
Education:
- Bachelor's Degree (preferred)
Experience:
- eye care or medical leadership: 3 years (preferred)
- staff coaching / discipline: 3 years (preferred)
- supervisory: 3 years (preferred)
Work Location: In person
