Toronto, Ontario
Job Summary
Job Description: -
A ServiceNow Architect is responsible for defining, designing, and governing the enterprise ServiceNow platform architecture, ensuring scalable, secure, and business-aligned solutions across modules like ITSM, ITOM, HRSD, SecOps, and CSM.
Key Responsibilities
Key Responsibilities 1. Architecture & Strategy Define and own the ServiceNow platform architecture and roadmap aligned with business goals Architect end-to-end solutions ensuring scalability, performance, and maintainability Establish standards, governance, and best practices across the platform 2. Solution Design & Delivery Lead design and implementation across modules (ITSM, ITOM, HRSD, SecOps, etc.) Translate business requirements into technical solutions and architecture designs Ensure integration with enterprise systems (APIs, workflows, external tools 3. Stakeholder Engagement Act as a trusted advisor to business and IT leaders Conduct workshops, solution de
Other Requirements
3. Stakeholder Engagement
Act as a trusted advisor to business and IT leaders
Conduct workshops, solution demos, and architecture reviews
Support pre-sales activities (solutioning, estimation, proposals)
4. Technical Leadership
Provide technical oversight to development teams and multiple workstreams
Mentor developers, architects, and engineers
Lead design authority / governance boards for solution approvals
5. Platform Governance & Innovation
Define platform guardrails, security, and compliance standards
Drive platform maturity, upgrades, and innovation adoption
Monitor performance, optimize workflows, and ensure reusability
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