Toronto Pearson is transforming. Now’s the time for your career to fly.
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you?
- An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
- Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
- A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.
What can you expect from this position?
Reporting to the Associate Director, Commercial Performance and Governance, the Manager, Commercial Performance is responsible for driving performance visibility, governance discipline, and insight-led decision-making across the Commercial portfolio. You will lead the development and execution of standardized performance frameworks, KPIs, and governance rhythms, enabling clear accountability and continuous improvement. This role plays a critical part in delivering enterprise-wide performance outcomes by overseeing governance forums, business performance reviews, and partner performance management, while building strong cross-functional relationships and embedding a culture of data-driven decision-making across the organization.
As a Manager, Commercial Performance, you will:
- Lead end-to-end delivery of Commercial governance programs, including planning and facilitating performance forums and decision-making cadences.
- Drive Business Performance Reviews (BPRs), translating complex data into clear, insight-driven recommendations for leadership.
- Develop and implement standardized performance frameworks, KPIs, and reporting to enable visibility and accountability.
- Establish and evolve partner performance management frameworks across Commercial portfolios.
- Monitor and analyze performance trends, identifying risks, opportunities, and areas for improvement.
- Build strong relationships with Commercial stakeholders, acting as a trusted advisor to support business priorities.
- Develop executive-ready materials and performance narratives to inform strategic decisions.
- Lead and coach a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
- Enable cross-functional alignment by embedding governance and performance practices into day-to-day operations.
- Drive ongoing improvements in performance management processes, tools, and reporting capabilities.
This is the role for you, if you have:
- 5+ years of experience in data analysis, performance management, or a related function, with strong analytical capabilities.
- Demonstrated experience translating complex data into actionable insights and executive-level narratives.
- Experience working with large datasets, performance reporting, and KPI development.
- Proven ability to operate in a fast-paced, stakeholder-driven environment with competing priorities.
- Strong relationship-building skills, with the ability to influence and collaborate across cross-functional teams.
- Prior experience in people leadership, including coaching and developing team members.
- Experience supporting governance forums, business reviews, or executive decision-making processes.
- A post-secondary degree in Business, Operations Management, or a related field (or equivalent experience).
- Experience in a commercial, aviation, transportation, or similarly complex environment (considered an asset).
- Demonstrated ability to drive accountability, structure, and continuous improvement across teams.
- A customer-centric mindset and ability to align performance outcomes to broader organizational goals.
- Ability to obtain and retain Transportation Security Clearance at the designated level for the position.
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.
