Medical Office Assistants (MOA) provide administrative and clerical support to physicians and other health care professionals. Other duties include supporting other physicians in other disciplines with appointment, scheduling, and billing when necessary.
Responsibilities
-
Courteous and effective direct patient care, ensuring efficient use of space and time
- Answering phone and responding to other forms of correspondence
- Preparation of correspondence on behalf of medical professionals and the clinic such as letters, appointment confirmations, pharmacy communications, lab materials
- Patient care including check in, procedural explanation only as directed by physician
- Tracking and timely completion of tasks assigned by physician using software, written notes, and verbal communication
- Billing and insurance documentation and preparation
- Appointment confirmation at a minimum standard of two business days in advance
- Responsibility for transport of tissue and fluid laboratory analysis samples
- Scheduling and confirmation of appointments to maximize clinic efficiency
- Monthly ordering of supplies and inventory maintenance/administration
- Administrative processes including billing, insurance documentation, and other administrative tasks as required
- Maintenance of medical inventory through supply and equipment ordering and inventory responsibility
- Transitioning paper records to digital formats through data entry and updating patient records
- Maintaining a positive and efficient work environment
- Coverage at various desks and pods as needed
- Other duties as assigned
Key Competencies
- Emotional Intelligence
- Ability to be aware of others perceptions and to use logic and reason to identify the strengths and weaknesses of alternative solutions
-
Ability to bring others together
- Integrity
-
Honesty
-
Willingness to take initiative
