Key Responsibilities:
Delivering an Exceptional Client and Executive Experience
- Serve as a professional ambassador of the firm, providing a warm, polished and responsive experience for clients, visitors, lawyers and executives.
- Anticipate needs and proactively address requests to ensure a seamless hospitality experience.
- Support high-profile client meetings, executive functions and firm events, exercising professionalism, discretion and sound judgment at all times.
Ensure all client-facing areas consistently reflect the firm's standards of excellence.
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Coordinating Hospitality, Catering and Conference Centre Services
- Coordinate the setup, delivery and presentation of catering services for meetings, conferences and special events.
- Prepare and maintain boardrooms, conference facilities and hospitality areas to ensure they are fully equipped, organized and ready for use.
- Respond quickly to changing meeting requirements and last-minute requests while maintaining exceptional service standards.
Assist with room setups, event logistics and meeting support services as required.
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Maintaining Operational Excellence
- Maintain hospitality spaces, kitchens, coffee stations and client lounges to the highest standards of cleanliness, safety and presentation.
- Monitor inventory levels, coordinate supply replenishment and support vendor relationships.
- Process invoices, maintain service records and complete administrative tasks related to hospitality operations.
- Ensure compliance with food handling, health and safety, and firm service standards.
Contribute to a culture of continuous improvement and service excellence within the Office Services team.
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What you bring to the role:
- Strong interpersonal and communication skills, with a professional presence, sound judgment and the ability to build positive relationships at all levels.
- Excellent organizational skills, attention to detail and the ability to manage multiple priorities while remaining calm and responsive under pressure.
- Proficiency with Microsoft Office and other workplace technologies, combined with a proactive, solutions-oriented approach to service delivery.
Flexibility to support occasional early mornings, evenings and weekends as required; ability to stand for extended periods and lift supplies or equipment; excellent written and spoken English required, with French considered an asset.
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Why join our team:
- Retirement savings plan with employer contribution
- Benefit premiums paid by the firm
- Telemedicine services
- Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
Training and development programs based on your interests and needs
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The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Toronto: $44,300 - $54,700
Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!
As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright .
If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.
Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.
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Please note that this job posting is being advertised to fill an existing vacancy.
