Experienced Automotive Service & Parts Advisor required for Exeter Ford Lincoln
The Company: Exeter Ford Lincoln is family business which has a strong and committed Team with many years of experience satisfying our customers' needs. We employ people who possess ideal characteristics, ability, experience, education and character. Our commitment to excellence in Customer Service is based on our long-standing belief that each of our customers represents the overall success of our business. Our customers appreciate our support in making their vehicle ownership a pleasant experience and know they can rely on us for all their automotive needs. For more information please view our website: https://www.exeterlincoln.com/
The Job: We are seeking a customer-focused and detail-oriented Service & Parts Advisor to join our Exeter Ford Team, a leading Ford dealership in Ontario.
This dual-role position supports both the service and parts departments, ensuring a seamless experience for customers and efficient internal operations. Automotive Service & Parts Adviser's responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service &/or level, and to set/manage expectations on the part of the customer and the technician.
The candidate must have previous service &
- Greet and assist customers with service appointments and parts inquiries
- Coordinate vehicle service intake, repair updates, and delivery
- Identify and source required parts for service jobs and retail customers
- Prepare accurate estimates and invoices for service and parts transactions
- Maintain inventory records and ensure timely restocking
- Collaborate with technicians and service managers to ensure workflow efficiency
- Uphold all manufacturers and dealership compliance standards
- Maintain all Health and Safety regulations
The Qualifications required:
- Previous Ford experience in automotive service or parts advising preferred
- Strong communication and organizational skills
- Familiarity with dealership management systems (PBS) and Ford platforms
- Ability to multitask in a fast-paced environment
- Valid Ontario driver’s license with clean driver abstract
- Exceptional customer service skills
- Proven track record in highest CSI scores
- A positive attitude with the ability to work both in a team setting & independently
- Proof of Covid-19 vaccination.
The Compensation:
- Welcoming Culture
- Competitive Compensation and Employee Benefits and Company Pension Package
- A leadership team that trains and mentors its Employees to ensure success for new team members.
- Opportunities for Advancement
- No Sunday or holiday work, more time for your family
- Great Team Members and a fun place to work!
Apply Now:
We offer continuous training and mentoring because we are committed to your career success and we invest in your future. If you feel you have what it takes to join our Team…apply now by sending your resume
*All candidates must be eligible to work in Canada. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $19.00-$28.00 per hour
Expected hours: 40 per week
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
Ability to commute/relocate:
- Exeter, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Parts and Service: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
