- Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
- Collaborate with training teams to effectively to develop a gold standard team
- Establish weekly/monthly objectives for the team
- Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
- Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
- Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
- Ensure that all merchandise is properly and attractively displayed as per visual guidelines
- Ensure all store standards and operations are to company standards
- Collaborate with store support departments to effectively utilize company resources
- Align with Human Resources on company policies, procedures and development planning for store team
- Exceptional customer service/clienteling skills
- Minimum of 3 years' experience in a customer service management role
- Strong leadership skills, able to coach/motivate team
- Professional verbal and written communication skills
- Flexible work schedule, including nights, weekends, and holidays
- Competitive salary and bonus incentives
- A top-of-the-line training program, unique to the industry
- A clothing allowance for each new season and generous employee discount
- Opportunity to build a career with one of the fastest growing companies in fashion
- Opportunity to travel to other stores and abroad
Salary Band: $80,000-$100,000/annual
