JOB TITLE: Bilingual Funding Administrator
Reports to: Manager, Funding & Income
If you are passionate about finance, customer service, and making a positive impact in a supportive and fun work environment, apply for our Bilingual Funding Administrator role today and join us in shaping the future of financial lending with integrity and inclusivity!
We Believe In Fun: Our hybridized work culture offers the best of both worlds: the flexibility to work remotely and autonomously with the opportunity to collaborate in our vibrant and casual office environment. We believe in fostering a workplace where everyone feels valued and empowered to succeed.
Position Summary: Are you the type of person who enjoys problem solving, while completing a variety of meaningful tasks and providing superior customer service? Look no further! Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time Funding Administrator! The core functions of a Funding Administrator are to support Prefera’ s funding, income and credit teams with a variety of tasks and administration duties.
Who We Are: Prefera Finance Ltd. is a Canadian-owned, national finance company dedicated to empowering clients through innovative and unique financial solutions. We work with our partners and customers to understand their needs and provide solutions that fit. These solutions include providing flexible, innovative financing programs for recreational products such as motorcycles, boats, trailers, snowmobiles and many more. Prefera also provides leading-edge point of sale solutions for automotive repairs.
Key Accountabilities:
- Provide superior service to new and returning customers during welcome calls
- Complete funding packages by adding liens, ensuring provincial requirements are being met and when required; addressing invalid liens
- Follow up with customers and insurance companies to confirm current and valid insurance coverage
- Leave accurate notes on all accounts worked via our internal platform
- Provide recommendations on policy updates
- Daily sorting, scanning and distribution of incoming documents and emails
- Assist in various funding activities including booking loans
- Customer Service - Contribute to the promotion and maintenance of positive customer and dealer/broker relations.
(Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position)
Education & Experience:
- Highschool required.
- Previous work experience in a call-center work environment/equivalent
- Previous work experience in an administrating work environment/equivalent
- Previous work experience in providing excellent customer service
- Diploma/Certificate in related industry is an asset, but not required
- Knowledge in Microsoft Office, previous work experience with Excel is an asset
Knowledge, Skills and Abilities:
- Fluent writing and speaking in English and English
- Problem-solving skills
- Attention to detail
- Intermediate computer skills
- Self-starter, multi tasking
- Decision-making skills
- Excellent communication skills
- Excellent customer service and phone etiquette
- Ability to work in a fast-paced environment.
- Working knowledge of the Microsoft Office Suite (Outlook, Word, Excel) and company software systems.
Working Conditions:
- Works indoors in adequate workspace, with adequate temperature, ventilation and lighting.
- Normal exposure to noise, stress and disruptions.
- Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.
- Standard 37.5 hour work-week, some shift work may be required to account for business needs
- 8-hour shift- anywhere in between Monday to Friday 8:00 AM to 8:00 PM
- Required: Ability to commute to our Etobicoke, ON office approximately 1 time per week.
Perks:
- Company Benefits (Health/Dental, Life/Travel Insurance)
- 3 Weeks’ Vacation
- RRSP Contributions/Company Matching
- Positive Culture & Amazing Team
- Casual Office Wear
- Company-Issued Equipment
- Hybridized Working Environment
- Great Location Near Major Highways
- Free Parking
Additional Information: Applicants must have legal authorization to work in Canada. Successful candidates will undergo a standard criminal background check and employment reference verification.
Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
Job Types: Full-time, Permanent
Pay: $43,000.00-$46,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Etobicoke, ON M9C 5L2: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your salary expectations?
- Do you have experience with the software INOVATEC/COMPASS? If yes, please list how many years.
Experience:
- Customer support: 2 years (required)
- Financial services: 1 year (required)
- Administrative: 1 year (required)
- Funding: 1 year (preferred)
Language:
Work Location: Hybrid remote in Etobicoke, ON M9C 5L2
