Auto West BMW is looking for an enthusiastic results-driven Sales Floor Manager to support our Sales team as we provide exceptional experiences for our customers, in line with our mission to build customer relationships for life.
Reporting to the Sales Manager, the Sales Floor Manager will be responsible for facilitating the sales process with our Sales Team and ensuring that we are providing exceptional experiences for our customers. This is a great opportunity for an individual looking to continue developing their management and coaching skills with an amazing brand!
What do we expect from our Sales Floor Manager?
- Coaching our Sales Team to ensure consistency throughout the sales process.
- Completing weekly, on-going training of staff in rapport building techniques, steps to the sales process, CRM processes follow-ups on unsold, sold, and service guests, phone skill training and instruction.
- Assisting the Sales Consultants in exceeding sales goals and objectives to ensure department profitability.
- Ensuring customer follow-up is completed through daily management of the Sales Team.
- Maintaining lot, showroom and dealership online presence, including ensuring that vehicle displays, pricing, promotion and new inventory maintenance, allocation and ordering remains up-to-date.
- Assisting Sales Consultants with closing deals by overcoming objections; completing sales contracts; explaining services and financing questions.
- Demonstrating ability to maintain a high level of enthusiasm and rapport building techniques with Sales Consultants to drive customer satisfaction.
- Working with the Sales Team to develop innovative customer networking opportunities.
- Providing sales management information by completing reports to ensure we are on pace to achieve sales objectives.
- Demonstrating behaviours consistent with the company’s expectations as it pertains to interactions with customers, co-workers, and vendors.
- Assisting the Sales Team with trade in appraisals.
- Other duties are assigned by the management team.
What should you possess?
- Previous retail sales management experience, ideally automotive, is an asset.
- Minimum 3 years of automotive sales experience is required, with a proven track record of closing and desking deals.
- A proven track record of success in your current sales field.
- Excellent interpersonal skills with an engaging, polished, and professional attitude.
- Proven ability to work positively and effectively in a team environment.
- Strong verbal and written communication skills.
- Attention to detail, ability to review documents with great accuracy.
- Leadership skills; a passion for managing and developing people, individually and collectively, to mobilize them to achieve sales objectives.
- A passion for the automotive industry and enthusiasm for the BMW brand.
Why partner with us?
- Canadian Auto World Employer of Choice 2025 and 2026
- Competitive compensation.
- Industry leading benefits plan.
Job Type: Full-time
Pay: $70,000.00-$130,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Experience:
- sales: 3 years (required)
Licence/Certification:
- Driving Licence (required)
- VSA Licence (required)
Work Location: In person
