client services
blueRover
Cambridge, ON
Do you enjoy customer relationship management and providing excellent customer service? We are looking for a Client Service Specialist to join our team. The ideal applicant would be interested in joining our successful and fast-paced team by working closely team members and the company’s clients to ensure constant, clear and concise communication; acting as the primary point of contact with the power of offering personalized service to existing, new and potential clients. There will be a large range of duties that carry over, or differ on a daily basis, from clerical tasks, to providing support to and managing of the company’s clients. Must have a passion for people, pay exceptional attention to detail and have a positive persona. Communicate clear and concise with co-workers, clients and contacts as well as assist with sales support, marketing campaigns and initiatives.

ROLE & RESPONSIBILITIES:
Perform wide a range of duties, from clerical tasks, to the support and management of clients
Service the administration and operational demands for company and clients
Work closely with clients to ensure satisfaction and constant communication to result in a great client experience; including managing client complaints and inquiries
Develop procedures, establish standards and track shipments, also work with logistics and sales
Complete all coordinating for the company
Scheduling of client meetings, taking meeting minutes, assist with seminars and other events
Follow up on prospects, leads and referrals, respond to phone calls and email inquires
Document and update of clients records, oversee administrative tasks
High level of professionalism, ability to prioritize workloads and meet deadlines
Excellent written and verbal communication, possess basic computer skills
Apply good judgment in problem solving and prioritizing and carrying out tasks
Ability to multitask, facilitate and resolve client service inquires and issues
Apply working knowledge of operations/client services processes
Provide administrative support and efficient service, able to handle multiple tasks simultaneously
Provide administrative support, willing to apply yourself to know the company from the ground up

EDUCATION & QUALIFICATIONS:
Post-Secondary/Office Administration Diploma
2+ years of office experience, or in similar role
Strong customer service, conflict resolution and creative thinking skills
Ability to be highly organized and pay great attention to detail while working under pressure
Must be able to identify problems and take action immediately
Ability to be authoritative, to keep others on task/time and approachable at all times
Self motivated, have initiative and strive for excellence
Comfortable and confident in written and oral communication
Proficient in Microsoft Office
Be able to work individually and as a unit