Window and Door Service Technician
Pella Windows & Doors
Vancouver, BC

Job Description

Window and Door Service Technician – Pella Western Canada

Job Description

Pella Windows and Doors Western Canada, under new ownership and in a new location in Calgary are currently recruiting for a Service Technician to join our Vancouver team on a full-time basis

Why make Pella your company of choice

We are a stable, world class company that offers our employees competitive benefits and training programs that are among the best in our industry

The Service Technician is responsible for providing warranty and repair work in customers’ homes and job sites on Pella Products

We are looking for a dedicated individual who is interested in a career. Ideally they should have a proven track record within the window and door customer service department, strong interpersonal skills and proficiency with hand tools, and a positive attitude. They will be able to complete simple jobs efficiently and effectively, and assist team where required.

Daily responsibilities include:

  • Operates service truck and services local calls in homes and businesses
  • Installation and repair of windows and doors in homes and businesses
  • On-site repair of product and installation of Glass and site glazing
  • Replacing sealed units and door slabs, making screens, adjusting windows and doors, and replacing casings
  • Inspecting job sites, measuring sealed units and replacing capping and caulking
  • Handles on-site problems as they occur
  • Performs heavy lifting of glass to complete site glazing
  • Maintains detailed paperwork and up to date computer job orders
  • Representing the company in contacts with dealers, contractors and homeowners
  • Complying with all Health & Safety regulations
  • Perform in shop service work
  • Performing other duties as required

Primary Qualifications Required:

  • Experienced technician with in-depth product knowledge preferred
  • Good customer relations, written and verbal communication skills
  • Innovative and problem-solving skills
  • Mechanically inclined and able to work on scaffolding at heights over 12 feet
  • Must be physically fit to perform heavy lifting of glass
  • Must be able to work with minimal supervision
  • Position may require working overtime
  • Travel may be required
  • Must have a valid Class 5 Driver’s License and clean Driver’s Abstract
  • Must pass pre-employment Drug & Alcohol Testing

Status of Position

  • Hourly position: Monday to Friday, 7:30am to 4:30 pm
  • Salary to commensurate with experience and qualifications
  • We offer Medical and Dental

We thank all applicants for their interest; however, only candidates selected for interview will be contacted.

Job Type: Full-time

Job Type: Full-time


  • service technician: 2 years (Required)


  • Vancouver, BC (Required)


  • Strong English (Preferred)