Remote Outage Advisor
FieldCore
Remote
FieldCore, a GE company, is a new, independent industrial field services company that will deliver the highest standard of field services excellence and capabilities for GE and its customers. FieldCore will bring together the field services expertise and people from both Granite Services and GE’s Power Services into one powerhouse. Driven by the values of safety, quality, and integrity, FieldCore will be built to deliver operational excellence for customers in the power generation, oil & gas, nuclear, and wind power markets. For more information, check out www.fieldcore.com

Role Summary/Purpose

The Remote Outage Advisor V will lead a team of Remote Outage Advisors in the execution of day to day Outage technical support and long-term business strategy focusing on industry technology. Will be responsible for ensuring 24x7 coverage is available, coordinating with regional resource managers for borrowed resources where applicable. Will provide guidance on documentation, products, & processes that drive consistent outage execution and excellence.

Essential Function

Lead a team of experienced Remote Outage Advisors to support the ROS objectives
Develop talent pipeline for ROS resources through partnership with regional resource teams
Partner with Customer Service Engineering (PAC) to ensure technical support processes met field and customer needs
Champion, communicate and represent ROS team across PS regions and functions at key opportunities and meetings with a focus on driving engagement on projects globally
Develop and monitor key performance metrics for ROS team
Identify strategic opportunities to grow & utilize the ROS team for increased business profitability & productivity
Lead technology specific, global TFA programs ensuring consistency in training & qualification across PS (Power Services)
Support cross-regional resource sharing processes
Be a key part of a team to successfully develop and execute resource planning strategies, including hiring and cross-training, based on global forecast and operational dynamics
Support global strategy to optimize onsite TFA resources, focused on multi-skilled TFA resource model
Partner with PS Training to enhance technical training courses and develop new course content using contemporary delivery methods
Travel as needed in support of the above responsibilities
Perform other duties as assigned

Qualifications/Requirements

Bachelor’s Degree from an accredited college or university or equivalent knowledge / experience
8+ years applicable experience and demonstrated success/knowledge
3+ years of specialized/industry experience
Ability to travel 20% of the time, domestically and internationally as required

Desired Characteristics
Bachelor’s Degree in Mechanical Engineering
5 years of experience in Services or Operations around outages / projects Legacy Steam Turbine and/or Generator experience
Knowledge of global resource management
Strong customer service mindset
Ability to lead in a global environment
Strong oral and written communication skills
Strong interpersonal and leadership skills
Strong understanding of logistics and resource optimization
Ability to work effectively and independently
Ability and willingness to mentor Field Engineers
Strong organizational skills
Experience working with virtual teams
Field Engineering Program graduate (GE employees only)
Strong project management skills