Retail Associate
Up North Adventures
Whitehorse, YT
Up North Adventures is an award winning adventure travel outfitter located in
Whitehorse, Yukon, Canada. We have been helping people experience the
Yukon since 1991. This is a full time, seasonal position based in Whitehorse. As
the Retail Associate, your primary objective is to assist in the delivery of the
summer retail program. Acting as the face of the store, you are a key team
member helping to execute the daily deliverables of our specialty outdoor
products and services.

Roles and Responsibilities:
Deliver exemplary customer service in the store, analyze client needs and

provide knowledgeable, professional advice or assistance
Organize and maintain a clean & structured retail environment
Assist with planning and execution of retail program including: pricing,

special events, warranty claims and sales goals

Communicate with customers via email, phone, fax or in person with
regards to products and services we offer

Help update & maintain POS system

Daily duties:
Open and close store and office

Set up seasonal displays

Maintain a clean and organized retail space and overstock area

Receive and answer inquiries via email, phone, fax or in store

Assist customers with gear selection and purchases

Process payment from customers with the POS system

Handle warranty claims and special orders

Prepare quotes for corporate clients

Merchandise inventory in an attractive and appropriate manner

Attend and participate in staff meetings

Assist Trips and Yard staff during busy times

Monitor retail inventory

Other duties as required

103 Strickland Street
Whitehorse, Yukon Territory

Fax: (867) 667-6334
Tel: (867) 667-7035

Required Skills:
In order to be a successful part of the Up North Adventures team the following

skills are required:
Exceptional customer service skills

Demonstrated experience in sales

Superior organizational and time management skills

Strong computer skills with POS, email, word processing and spread
sheet experience

Established ability to communicate concisely and clearly with supervisors,
co-workers, wholesale clients and customers.

Willingness and ability to work positively and effectively within a diverse

Ability to recognize and successfully meet deadlines

Capable of taking direction and following instructions

Ability to take initiative and work with minimum supervision

Maintain a professional attitude and organized work space

Ability to both troubleshoot and problem solve

Task oriented with the ability to focus in a fast-paced and busy

Fluent in English - oral and written

Valid Class 5 Yukon Driver's License and clean Driver's Abstract


Preferred skills/experience:
Education or work experience in retail, or outdoor retail

Valid Class 4 Yukon Driver’s License and clean Driver’s Abstract

Knowledge of Yukon's outdoor recreation scene

Experience and/or knowledge of the outdoors, paddling, and camping

Valid Wilderness Advanced First Aid or Wilderness First Responder
Certification with CPR level “C”

Fluency in second language an asset (French, German and/or Spanish)

Reporting & Remuneration:
Reports to Retail Manager

Salary commensurate with experience and education. Additional staff
benefits available

E:, Michelle or Erin