Membership Services Representative - (Full-Time Closer)
YMCA Calgary
Calgary, AB
Why should you join our team?
YMCA Calgary is actively building healthy communities - Join us in creating a better Calgary
YMCA Calgary opened its doors in 1902, since then we have evolved into a vibrant charitable organization where thousands of children, youth and adults access our programs and facilities. We are much more than a gym, pool, and recreational facility - we strive to adapt to community needs, and ensure that our programs and facilities can be accessed by all who need them. YMCA Calgary staff firmly believe that they are creating a positive impact in the community through their work at the Y. In our work we deliver health and wellness programs, community outreach, aboriginal programs, newcomer programs, day and overnight camping, outdoor schools, leadership development, childcare, and much more.

We serve diverse community needs through the Gray Family Eau Claire YMCA, Melcor YMCA at Crowfoot, Shawnessy YMCA, South Health Campus YMCA, Community YMCA, Saddletowne YMCA, Remington YMCA, Shane Homes YMCA, and Camp Chief Hector YMCA. The YMCA also operates a stand-alone childcare centre in Quarry Park to serve 348 children… and we are only just getting started. In partnership with the City of Calgary, we will expand our impact operating a new facility in Seton. These amazing new spaces will help us reach more people through our passionate volunteers, members, and staff.

At YMCA Calgary we are passionate about our work and know that we are creating a positive impact in the community. Our staff feel welcomed from the first day they start and quickly feel a sense of belonging here at the Y. If you are looking to care deeply about your work, make the community a better place, and develop your leadership skills this is the place for you!

Membership Services Representative – (Full-Time)
Brookfield Residential YMCA at Seton
Start Date: Immidieate
Salary: $31,200.00/ year - $32,510.40/ year
  • The Successful applicant should be able to work (Mon-Fri) 2:15pm-10:45pm
YMCA Calgary also offers multiple other perks and benefits;

  • Complimentary YMCA Calgary membership plus including a linked membership for dependent
  • Comprehensive health and dental benefits. Premiums paid in full by the Association;
  • Pension plan with specified contribution matching by the Association
  • Anniversary flex day and gifts given to celebrate each year of employment;
  • Program discounts;
  • Ongoing leadership development and opportunities;
  • Leadership award opportunities;
  • Scholarship opportunities;
  • Paid recertification and training.
What qualifications are we looking for?
At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;
  • Customer service and sales experience preferred
  • Experience within a recreation or fitness setting an asset
  • Strong computer skills required
  • Clear communicator - in person, over the phone, and through email
  • Three professional references required
  • Evidence of a clear Police Information Check with Vulnerable Sector Search required before starting
What does this role look like at YMCA Calgary?

The Membership Services Representative will:
  • Identify and create opportunities to enhance each person's YMCA experience
  • Meet and exceed customers’ expectations in all service aspects at the Member Services desk
  • Accurately complete all transactions, payments, cash-outs and balancing
  • Communicate a large quantity of information clearly and concisely in person and over the telephone by understanding the organizational structure of the YMCA Calgary Association
  • Develop and maintain smooth, cooperative working relations with all staff and volunteers
  • Aid in the training of all new staff and volunteers
  • Collaborate with your team and leadership to develop strategies that help achieve exceptional sales and results in other areas
What qualities do we look for in YMCA Calgary Staff and Volunteers?
Our staff model and are committed to the following competencies;
Developing Self and Others: Developing people with a view toward present and future capacity.
Building Purposeful Relationships: Relating to people authentically with their best in mind.
Creating a Culture of Community: Gathering people to purpose and vision.
Making Intentional Impact: Intending to make a difference every day.
Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.
Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement
YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.

For any concerns or questions please contact Shruthi Prakash, Recruitment Advisor.
shruthi.prakash@calgary.ymca.ca