Customer Service Representative - Cold Lake
Enterprise Holdings
Bonnyville, AB
We have an immediate opening for a Part Time Customer Service Representative in our Cold Lake office. The Customer Service Representative would provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. In this position you will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in our location.

Location: 3625 - 50 Street - Cold Lake

Rat of Pay: $17.00/Hour

Schedule:
Monday 8:00 am-4:00 pm

Tuesday 10:00 am -4:00 pm

Wednesday 8:00am-4:00pm

Thursday 10:00 am- 4:00pm

Friday 9:00 am-5:00 pm

Responsibilities:
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned

Qualifications:
Must be at least 18 years old
2 year College Diploma
Must have at least 2 years prior customer service, retail, or administrative support experience
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future
No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years

Must be able to work:Schedule:
Monday 8:00 am-4:00 pm

Tuesday 10:00 am -4:00 pm

Wednesday 8:00am-4:00pm

Thursday 10:00 am- 4:00pm

Friday 9:00 am-5:00 pm