Telecom Billing Analyst
Lachine, QC
Are you a fit?

You love crunching numbers and finding innovative solutions based on analysis. You’ll go to the earth’s end to ensure proper data and there’s no error that you can’t find. Keep on reading, we’ve got an opening and it is waiting for you!

A Day in the Life

As a Telecom Billing Analyst, you will support the Finance, Telecom, vendor management and managed operations teams through invoice processing, billing reconciliation, management and reporting for telecom and IT invoices related to Client's properties.

You will perform a variety of routine and non-routine moderately complex billing functions to ensure the proper, accurate and timely processing of invoices. In addition to the invoice management, you will provide reporting and auditing of the billing reconciliation process.

You will facilitate the monthly review and payment of telecom and data invoices for fixed and mobile expenses. Processes include invoice receipt management, invoice data entry, electronic loading, cost allocation management, approval routing and interfacing of voucher and general ledger-related information. The process includes the consolidation of telecom and managed billing information from multiple sources into a single repository for automated invoice processing, inventory and asset management, auditing and dispute management and enterprise reporting in real time. Assist in developing operational metrics that provide data for process measurement identifying indicators for future improvement opportunities. This will include the coordination various groups to collate data and communication.

Trend and audit reporting will be an ongoing responsibility for timely billing and to discover improvements to enhance processes and data, through reduced time, effort or increased data integrity.

We promise you won’t be bored!

  • We will get you started with a weeklong training. You’ll learn all about Cimpl, its marketplace and how we provide our customers the solutions they love.
  • You will manage the invoice lifecycle process
  • You will review monthly telecommunication invoices, analyze and resolve discrepancies, which may require extensive research, involved with purchase orders, invoices, and receiving confirmations
  • You will interact with various Telecom providers
  • You will participate in a monthly Telecom provider status meetings for disconnects and invoicing issues
  • You will initiate service order requests to various telecommunications' carriers and interact from order submission, installation to billing
  • You will manage our customers database: cleanup of current inventories for telecommunication lines, circuits
  • You will maintain and modify existing and new databases, spreadsheets, and systems as needed
  • You will participate in weekly meetings with clients to review action/issues logs and provide updates
  • You will be the team’s escalation point for fixed/wired and wireless billing and disconnect discrepancies
  • You will assist in gathering information and preparing budget and telecommunications reports and spreadsheets
  • You will upload and maintain large data files
  • You will maintain Vendor relationships
  • You will define Billing Item Groups and assign Billing Items to Groups
  • You will maintain the GL Definitions
  • You will maintain Accounts/AP and Invoice Trending Report
  • You will act as the initial point of contact; providing analytical support to the client as needed
  • You will resolve any invoice/billing issues with carriers. (Working directly with the client & carriers)
  • You will identify opportunities for process improvement; work with the Program Manager to define and submit any requirements
  • You are our newest team member! The Customer Support team has been expecting you and will be glad to draw from your expertise to assist in offering unparalleled value to our customers.
  • We don’t work in silos, so you’ll also get to work closely with other teams at Cimpl. You’ll benefit from an expanded professional network.
Do you have the following?

  • Working understanding of telecom & IT invoice process
  • Understand account assignment & hierarchy
  • Working knowledge of vendor portals & billing systems
  • Fluent in English (both written and spoken), French a plus
  • Attention to detail
  • Client advocate
  • Team player
  • Effective communicator
  • Basic Accounting Functions
  • Intermediate Microsoft Office skills
  • Strong organizational skill
  • Self-starter with the ability to work with minimal supervision