Intern - Service London
City of London
London, ON
Reports to the Manager Service London Contact Centre. The Service London Intern will assist with the development and implementation of strategies related to enhancing and improving the delivery of customer services at the City of London.
Work Performed
  • Performs work assignments that support the goals and strategies identified in the Service London Implementation Plan.
  • Assist in documenting business processes, and creating standard operating procedures.
  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
  • Assists in the implementation of the City of London’s Corporate Customer Relationship Management system, including management and maintenance of the knowledge base.
  • Organizes and synthesizes large amounts of data and information into simple, concise documents and recommendations.
  • Ensures project documents are complete, current, and stored appropriately.
  • Undertakes special projects as assigned.
  • Performs related duties as assigned.
Qualifications
ELIGIBILITY CRITERIA FOR THE CITY OF LONDON INTERNSHIP PROGRAM:

If you identify with any of the following categories, please consider applying for the internship position.

1. Racialized persons/visible minorities; persons, other than indigenous persons, who are non-Caucasian in race. Also persons who have racial meanings attributed to them as a group in ways that negatively impacts their work and social life.
2. New immigrants: persons who have gained permanent residency status and/or naturalized citizenship status; having arrived in Canada 0-5 years.
3. Indigenous Persons; persons who identify as Aboriginal, First Nations, Metis, Inuit, and/or Indian.
4. Persons with disabilities: persons who identify as having one or more disabilities. City of London follows the definition of Disability as allowed under the Ontario Human Rights Code.
5. Recent post-secondary graduate: City of London residents currently residing of having left London within the last year ONLY and who have graduated from a recognized post secondary institution.
Groups 1-4 are identified as it acknowledges the fact that the barriers faced by these groups are rooted in the historical and contemporary racial prejudice of society and are not a product of their own identifies or shortcomings.

Experience
Excellent interpersonal and organizational skills.
Expertise in Microsoft Office, verbal and written communication, facilitation and presentations.
Experience in customer service or and the creation of work instructions would be an asset.
Strong analytical, research, organizational and problem solving skills.

Specialized Training and Licenses Undergraduate Degree/College Diploma in Social Sciences, Business or Public Administration or other related discipline.
Compensation Range $16.17 per hour
Other Information
There will be union dues associated with this position.
Term starts January 2020 (up to 15 weeks).
Current hours of Work: Monday to Friday from 8:30 a.m. to 4:30 p.m.
These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

Important Instructions

Please upload your transcripts with your application (under the Documents Section).

Please note successful candidates will be asked to provide a Police Information Check dated within the last six months. This documentation would not be required until further in the recruitment process (following the interview stage if selected).