Career Opportunity as IT Director - Infrastructure and End-User Support
Help align our technology initiatives with the needs of the business as IT Director - Infrastructure and End-User Support
Are you a passionate leader who loves to innovate and leave your mark? Do you have IT experience and feel inspired by the idea of mentoring a solid young team? We have the perfect challenge for you!
We're looking for a team player to join us as IT Director – Infrastructure and End-User Support. This role offers a unique opportunity to make a real impact in a fast-growing company and help shape where our organization is headed.
Reporting to the Vice-President of Finance & Administration, you will be responsible for the performance, stability, and evolution of Garaga's technology environments, as well as the effectiveness of the IT support provided to internal users. You will lead two essential teams – infrastructure and end-user support – and play a central role in bringing our IT operations to life. Along the way, you'll help align our technology initiatives with the needs of the business, so every solution moves us forward.
Employee benefits :
- Deferred Profit-Sharing Plan - 4% employer contribution (DPSP);
- Registered Retirement Savings Plan;
- Free virtual healthcare services;
- Group Insurance Plan (Medical, Paramedical, Disability and Life);
- Employee & Family Assistance Program (EFAP);
- Recognition of years of service;
- Several activities organized by the social club (participation is always on a voluntary basis), drawings for all kinds of cultural and sports events as well as $100 credit for clothing items per year;
- Well-designed integration program for new employees.
Key responsibilities of the IT Director - Infrastructure and End-User Support:
Technology infrastructure
- Ensure the stability, performance, and availability of IT systems (networks, servers, storage, multi-site connectivity).
- Oversee technology evolution projects (modernization, migrations, platform upgrades).
- Deploy robust, scalable solutions that comply with best practices.
End-user IT support
- Lead the IT support team in managing requests (tickets), system access, hardware deployment, and incident resolution.
- Optimize IT service processes, including response times, documentation, and user experience.
- Foster a customer-oriented service culture within the IT teams.
Team management
- Engage, develop, and supervise the infrastructure and support teams.
- Define roles, responsibilities, training plans, and performance measures.
- Foster a culture of accountability, continuous improvement, and collaboration.
Business continuity and operational compliance
- Ensure the implementation and maintenance of business continuity/disaster recovery (BC/DR) plans for critical systems.
- Manage IT operational compliance, including access, backups, and technical documentation.
- Coordinate the execution of internal and external IT audits within your scope.
IT governance and strategic alignment
- Participate in the IT steering committee and contribute to aligning infrastructure and support with organizational objectives.
- Collaborate with the other IT directors to ensure the consistency of Garaga's digital ecosystem.
Skills required for the IT Director - Infrastructure and End-User Support position:
- Bachelor's degree in management information systems, information technology, or a related field.
- Minimum of 10 years of IT experience, including at least 5 years in team management.
- Proven experience managing complex technology infrastructures (networks, servers, multi-site).
- Experience managing end-user IT support services and improving the internal customer experience.
- Knowledge of Microsoft environments (AD, Windows Server, O365, Azure) and of best practices in networking, storage, and virtualization.
- Knowledge of ITIL frameworks or equivalents.
- Engaging leadership and a strong sense of accountability, collaboration, and continuous improvement.
- Excellent skills in communication, explaining technical concepts, and documentation.
- Strong command of English (written and technical) required; French considered an asset.
- Regular presence at the office preferred (hybrid or on-site model).
GARAGA, THE BENEFITS OF A LARGE COMPANY. THE SUPPORT OF A TIGHT-KNIT TEAM. THE BEST OF BOTH WORLDS!
Small is Beautiful!
Allowing all the flexibility and room to manoeuvre that you are looking for. The co-presidents are young, think big, and have the means to achieve their ambitions. They are at the forefront of the market in terms of products and technology; they want to become leaders in terms of employer brand and employee experience.
Be Part of Something Big
Strength in numbers and experience! The Big Garaga Team, it's more than 1500 people in 4 plants (Barrie (ON), St-Georges (QC), Bemidji and Ponca City in the US). A Canadian family business that has been thinking big for over 40 years.
Entrepreneurship at its best! A corporate culture of generosity, respect, and recognition.
https://www.garaga.com/ca/job-offer/it-director
Garaga is an equal opportunity employer and applies an employment equity program for women, Indigenous peoples, visible minorities, and persons with disabilities. We are committed to building and maintaining a diverse workforce where everyone feels valued, respected, and included.
Diversity. Inclusivity. Collaboration. Garaga is an Equal Opportunity Employer.
Benefits:
- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Work from home
Education:
- Bachelor's Degree (required)
Experience:
- IT support: 10 years (required)
- Team management: 5 years (required)
Language:
Work Location: Hybrid remote in Barrie, ON L4N 8X9
