Reporting directly to the Clinical Leader/Manager, the Clerical Assistant is an intregral member of the Endoscopy Team and Gastroenterology and will be responsible for performing a broad range of administrative, secretarial, and support services.
Provide reception for patients/families and staff members.
Meet and register patients for Endoscopic procedures.
Manage all incoming and outgoing telephone calls and faxes and operates a multi-line telephone. Triage calls as appropriate to team members in a timely manners
Assemble and prepare patient's charts and ensuring strict confidentiality of patient records.
Participate in quality improvement projects.
Submits post case data meeting quality based funding requirements into OR booking program
Coordinate FIT program, including screening, referrals, booking patient appointments
Maintaining accurate FIT reports in accordance with Cancer Care Ontario
Act as a resource to other team members, providing assistance, orientation and collaboration to minimize/eliminate problems and duplication of tasks.
Attend and participate in staff meetings, when required.
Collaborate with centralized departments to obtain patient services e.g. housekeeping, volunteer services, translation services, telecommunications, engineering, etc.
Responsible for other duties as required.
Works with and assists all members of the endoscopy team
Graduate of a recognized Office Administration Program.
Must have Medical Terminology Certificate or equivalent.
Two/three years clerical experience in the health care setting mandatory.
Experience with Endoscopy Booking systems recommended.
Experience with FIT program and timeline requirements for Endoscopy procedures recommended.
Demonstrated computer knowledge with proven aptitude in Word, Excel, Access, Groupwise, Hospital Registration System, Clinical Database with a willingness to continually upgrade skills as required.
Excellent communication skills, both verbal and written to communicate with patients, families and team members and exercise good judgement in a pleasant, effective, tactful manner.
Excellent time management and organization skills to work with a high volume of patients and competing priorities.
Excellent customer service skills with proven success working as part of a team.
Demonstrated commitment to and understanding of the policies, procedures and mission and values of St. Michael's Hospital.
Must have an excellent attendance record.