Office Coffee Solutions / Home Coffee Solutions is looking for a Product Specialist to lead our customers to great purchasing decisions. HCS is one of Canada’s largest and fastest growing specialty coffee and tea retailers, with an office and showroom location in Concord, near York University. We’re looking for a new team member who loves coffee, is personable, reliable, and someone who is excited to learn about and represent the world of third-wave specialty coffee.
This roll will be involved with the day-to-day operations of our e-commerce and retail location - assisting with customer inquires and orders both on the phone and in person.
Responsibilities
- Learning product lineup of espresso machines, coffee makers, and coffee to become a resident product expert
- Take/make with phone calls to assist with both purchasing decisions and assistance with existing orders
- Correspond with customers via email, phone, live chat, and in-person
- Troubleshooting and deescalating customer issues
- Working closely with Shopify for customer orders, product
Requirements
- Experience with coffee as a barista, coffee enthusiast, or strong will to learn more about the world of coffee
- Positive attitude, strong worth ethic, and comfortable working in a very fast paced environment
- High proficient in the English language for both written and oral communication
- Ability to work independently and complete deadlines in a timely fashion
- Confident and social with a personable attitude
- Curious with the will to learn and grow
- Ability to work on multiple projects simultaneously with reprioritization
Nice-to-haves / Assets
- Proficiency in French
- Comfortable presenting in front of people
- Prior work experience in a customer service based roll
- Prior experience with the Shopify e-commerce platform
- Basic understanding of HTML, digital marketing, and or Adobe Photoshop to assist other team members when capacity is needed
Why Work for Home Coffee Solutions
- Casual dress code
- Free snacks and coffee
- Entrepreneurial work environment
- Discounted prices on our entire product lineup
- Secure employment with a growing and pandemic-proof business
Job Type: Full-time
Salary: $15.00-$21.00 per hour
Additional pay:
Benefits:
- Casual dress
- Discounted or free food
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Vaughan, ON: reliably commute or plan to relocate before starting work (preferred)