Capital Hyundai is looking for an energetic, customer-focused Service Advisor to join our Service Department! If you enjoy working with people, solving problems, and creating great customer experiences, we’d love to hear from you.
As a Service Advisor, you’ll be the main point of contact between our customers and technicians. You’ll help customers understand their vehicle’s service needs, coordinate repairs, provide updates, and ensure they receive a positive experience from check-in to pickup. This position offers performance incentives beyond the hourly rate of pay, resulting in an annual earning potential of $70,000-$90,000+.
Key Responsibilities
- Greet customersand determine their vehicle service needs.
- Schedule service appointments and provide customers with accurate repair and maintenance estimates.
- Communicate customer concerns and service needs clearly to technicians.
- Review and explain recommended repairs, including parts, labour, and applicable warranties.
- Confirm warranty and service contract coverage and explain applicable provisions and exclusions.
- Obtain customer authorization for recommended repairs.
- Keep customers informed throughout the repair process and provide updates as needed.
- Notify customers when their vehicle is ready and explain completed repairs and services.
- Assist with alternate transportation arrangements, including shuttle services and rental vehicles.
- Address customer questions and concerns promptly and professionally.
- Process customer payments, including cash and credit transactions.
- Maintain accurate customer records and service documentation.
- Stay informed on current service offerings, promotions, and manufacturer updates.
- Maintain a clean, organized, and professional work environment.
- Follow all dealership policies, manufacturer guidelines, and health and safety procedures.
- Perform other duties as assigned to support the Service Department and dealership operations.
Skill Requirements
- Strong communication and interpersonal skills with a customer-focused approach.
- Strong problem-solving skills with the ability to handle and de-escalate customer concerns professionally.
- Highly organized with the ability to multitask and manage competing priorities in a fast-paced environment.
- Strong attention to detail and accuracy when preparing estimates and service documentation.
- Ability to work effectively both independently and as part of a team.
- Comfortable working with computers and various technology systems.
- Knowledge of automotive repair and service processes is considered an asset.
- Ability to remain professional and composed in high-pressure situations.
Qualifications
- High School Diploma or equivalent.
- Minimum 1+ year of experience in the service industry is required.
- Previous automotive service or parts experience is considered an asset.
- Proficiency with Microsoft Office is considered an asset.
- Valid Class 5 Driver's License with a clean Driver's Abstract.
- Record of Conduct.
Hours of Work: Monday to Friday 7:30am-4:30pm, with the potential of overtime as needed.
Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process.
About Us!
Capital Auto Group was founded in 1984 by Frank Howard and has grown from a single operation into one of Newfoundland and Labrador’s most respected automotive groups. Today, it represents some of the world’s leading automotive brands and delivers a full spectrum of vehicle sales, service, collision repair, and glass expertise. Its automotive portfolio includes BMW St. John’s, MINI St. John’s, Capital Subaru, Capital Mitsubishi, Capital Hyundai, Capital Ford, Capital Lincoln, Genesis St. John’s, Capital Auto Centre, Capital Collision Centre, Capital Glass Experts, and UniglassPlus.
Additionally, through Howard Properties, the Group also develops, owns, and manages commercial and residential real estate. Guided by a people-first approach and a hands-on leadership philosophy, the company remains committed to responsible growth and meaningful community investment.
Pay: From $19.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
