Case Coordinator – Case Management
Global Excel
Sherbrooke, QC
Global Excel at a Glance:
Global Excel Management Inc. specializes in controlling health care costs in the North American, Caribbean and Mexican health care systems. We provide cost containment, medical case management, assistance, legal recovery and claims adjudication services to leading international insurers, brokers, third party administrators, and insurance assistance companies.

Position Overview:
Reporting to the Team Leader- Case Management, you will assist clients over multiple channels but mainly on the phone and you will be responsible for the case management of both medical and non-medical emergencies. You will be asked to provide guidance and support to the clients and their families regarding the benefits, exclusions and details of coverage of their insurance policy and the steps in assistance services process. Your responsibilities will also include conferring with healthcare providers, the underwriters and a team of medical professionals in order to ensure optimal patient care and cost containment.

Requirements:
  • College Diploma or equivalent;
  • 5 years or more of customer service experience;
  • Excellent verbal and written communication skills in both English and French (knowledge of other languages is an asset);
  • Excellent prioritization skills;
  • Capacity to work with people in a fast-paced, team based environment;
  • Proven demonstration of empathy, understanding and patience while remaining professional and calm;
  • Capable and confident in negotiations and problem solving skills;
  • Working knowledge of Microsoft Office applications (Word/Excel) and the Internet.
  • Medical knowledge or experience is an asset.
Global Excel Offers You:
  • Three weeks of vacation;
  • An extensive benefit package that includes health, dental, life and travel insurance, as well as a retirement savings plan;
  • A flexible and supportive work environment;
  • A company wellness program that includes an onsite gym, opportunities to participate to fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness.