The Process & Change Analyst will collaborate with business partners to identify opportunities in our business processes and implement solutions to achieve operational excellence and quality of the service experience. This role will be responsible for developing new and updating existing processes, facilitate working sessions, implement process changes, test/verify process changes for effectiveness, and in parallel managing the people side of change.
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Winnipeg, Regina, Montreal,
Conduct research to evaluate and define business problems and identify root cause. Translate business needs into business process solutions.
Conduct cost benefit analysis to size and/or validate problem statements and solutions and establish key performance indicators.
Analyze impact of proposed solution across the business, develop process diagrams, and procedural documents and present to stakeholders.
Collaborate with business partners to gather business requirements and system design functionality that meets business objectives.
Engage business partners throughout the initiative and provide input on business impacts to processes, training and communication.
Develop and execute test plans for user acceptance testing.
Facilitate implementation of new processes through training sessions, demos, and the development of appropriate documentation.
Communicate process impacts to stakeholders to ensure they understand process outcomes.
Develop post-implementation verification plans and monitor to ensure the change is adopted and the benefits are realized.
Perform ad-hoc process audits, document findings and coordinate implementation and managing change.
Manage the people side of change to achieve a desired state of operational excellence (through communication, coaching, transition and training, and resistance management).
Five years in a business analyst or process related role
Certified in business analysis, change management, project management and Lean Six Sigma would be beneficial
Experience in group insurance is an asset
Ability to work independently and under pressure and adhere to deadlines
Highly self-motivated with keen attention to detail
Powerful and effective communicator, both verbal and written with internal and external clients
Ability to create and deliver powerful presentations
Experience in business process modeling
Experience working in a team-oriented, collaborative environment
Strong analytical, troubleshooting, problem-solving and follow-through abilities
Ability to break down complex situations, identify and resolve root causes
Strong people skills to help others navigate through change; engage and motivate employees
Self-learner who can embrace and pick up new technologies
Proven working knowledge of Microsoft Office, process modelling and project management tools, eg: Outlook, Word, Excel, PowerPoint, Visio, SharePoint, Adonis, JIRA, Confluence.
We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.
Canada Life is a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians. For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.
As of January 1, 2020, Great-West Life, London Life and Canada Life became one company – Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast.
Discover your opportunity….Apply today!
Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. If you’d like to join our team submit your information online and introduce yourself.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted