Knowledge of automotive systems and ability to explain systems and repairs to others
Willingness and ability to maintain product and technical knowledge
Appropriate technical certifications
Ability to diagnose vehicle problems
Ability to interpret work orders
Ability to diagnose vehicle problems other than those on the work order or described by the customer
Ability to estimate time of service or repair job for the purposes of efficient scheduling
Knowledge of parts requirements to complete a job, and ability to communicate parts requirements via repair orders
Ability to maintain communication with Service Consultant and Parts Department
Knowledge of approved and established procedures for conducting service and repairs
Ability to stay current through technical training schools, shop manuals, technical bulletins, etc.
Knowledge of and ability to comply with quality control and inspection requirements in Service
Department
Ability to record on repair orders the cause and correction of a repair
Ability to clock-on and clock-off when working on a repair
