Operations Supervisor - Labour
FMAV
Edmonton, AB

SUMMARY OF ROLE:

The purpose of this position is to effectively and efficiently manage front line resources in order to meet and exceed all the needs of our clients.

KEY RESPONSIBILITIES:

  • Responsible for the timely and accurate scheduling of labour

- Full time

- Part time

- Freelance

-Expenses related to jobs

-Labour hours reconciliation (Show sheets)

  • Prepare weekly schedules for front line technicians
  • Distribute workload for FMAV employees and contractors.
  • Liaise with relevant Account/Project Managers to determine skill level required for each event and plan accordingly.
  • Provide guidance for crew as required
  • Flexibility to accommodate and deliver last minute changes to meet requirements.
  • Provide excellent customer-service and strive to exceed the expectations and needs of internal and external stakeholders, by maintaining positive relationships with clients through clear and consistent communication
  • Complete administrative requirements as needed

CORE COMPETENCIES:

  • Professionalism
  • Initiative
  • Quality Focus
  • Communication
  • Customer Orientation
  • Understanding the Business
  • Risk and Safety Management
  • Continual Learning
  • Planning
  • Problem Solving
  • Driving Accountability and Results

REQUIREMENTS:

  • Minimum 2 years experience in dispatch call centre/workforce planning environment
  • Audiovisual / technical production training and/or expertise would be an asset.
  • Proficient in Microsoft Outlook, Excel, Word, and Window based applications
  • Ability to be flexible in working hours

Job Type: Full-time