About Us:
We’re excited to introduce The Playbook Commons, an exciting new restaurant located in the heart of Exhibition Place!
At The Playbook Commons, we’re all about creating memorable experiences. Our people-first culture empowers our team to deliver exceptional service in a guest-focused environment. Together, we’re building a best-in-class hospitality experience.
Blending the energy of a steakhouse with the comfort of American-Italian cuisine and the excitement of sports theatre, The Playbook Commons offers a vibrant, welcoming space where great food meets great company - and where lasting memories are made.
This posting is for a currently existing role.
What You'll Do:
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Welcome guests to the restaurant with a warm and friendly demeanour, providing an excellent first impression.
- Manage the guest seating efficiently, considering table availability, server rotations, and guest preferences.
- Answer incoming calls and inquiries, provide information about the restaurant, and assist with reservations.
- Maintain cleanliness and organization of the host/hostess station and waiting area, including tidying menus, ensuring proper lighting, and managing coat check if applicable.
- Communicate effectively with servers, kitchen staff, and management to coordinate seating and ensure smooth transitions between guests.
- Monitor and manage wait times, offering alternatives or complimentary services as appropriate during peak periods.
- Anticipate and address guest needs and concerns promptly and professionally, seeking assistance from management when necessary.
- Assist with special events, promotions, and other duties as assigned by management to support overall restaurant operations.
What You'll Need:
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Previous experience as a host/hostess or in customer service roles is preferred.
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Excellent communication and interpersonal skills, with a positive attitude and strong customer service orientation.
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Ability to multitask and work efficiently in a fast-paced environment.
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Strong organizational skills and attention to detail.
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Flexibility to work evenings, weekends, and holidays as needed.
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Knowledge of reservation systems and basic computer skills is an asset.
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Legal eligibility to work in Ontario, Canada.
What We Offer:
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Group health benefits for full-time employees
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Exclusive discounts
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Career advancement opportunities in a growing environment
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Staff Meal
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And more
